Application Analyst (Supply Chain ERP)

Talent Groups; Fort Myers (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Talent Groups seeks an Enterprise Support Specialist II to provide Tier 2 support for enterprise information systems such as Oracle Fusion ERP/SCM/HCM and Oracle Cloud WMS. You will troubleshoot issues, support integrations, and maintain system performance and reliability.

The role requires 3–5 years of experience with enterprise applications or 5–7 years in lieu of a degree, and a Bachelor’s degree in a related field. Healthcare or supply chain experience is a plus.

Qualifications

• Bachelor’s degree in Computer Information Systems, Information Technology, Computer Science, or related field.
• 3–5 years of experience supporting enterprise applications or 5–7 years in lieu of degree.
• Healthcare or supply chain environments experience preferred.

Responsibilities

• Provide Tier 2 support for Oracle Fusion ERP/SCM/HCM and related platforms.
• Troubleshoot system issues, support integrations, and maintain performance and reliability.
• Participate in after-hours on-call rotation as required.
• Coordinate with vendors and support partners to resolve complex issues.

Skills

SQL

REST APIs

System integrations

Analytical thinking

Communication

Time management

Cross-functional teamwork

Mentorship

Operational excellence

Education

Bachelor’s degree in Computer Information Systems/IT/CS

Job description

The Enterprise Support Specialist II provides Tier 2 support for enterprise information systems that support operations, including Oracle Fusion, Oracle Cloud WMS, and related platforms. This role is responsible for troubleshooting system issues, supporting integrations, and maintaining application performance and reliability.

JOB DUTIES:

Core Competencies

• Strong knowledge of enterprise applications (Oracle Fusion ERP/SCM/HCM or similar platforms)
• Technical proficiency in SQL, REST APIs, and system integrations
• Analytical thinking and problem-solving skills
• Understanding of business processes and system alignment
• Effective written and verbal communication across technical and non-technical audiences
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational and time-management skills
• Collaboration and cross-functional teamwork
• Mentorship and knowledge sharing capabilities
• Commitment to continuous improvement and operational excellence

Documentation & Training

• Develop and maintain system documentation, SOPs, and training materials.
• Provide mentorship and support to Tier 1 IS staff and end users.
• Facilitate knowledge transfer and user training sessions.
• Coordinate with vendors (e.g., Oracle) and support partners to resolve complex issues.
• Collaborate with internal stakeholders to prioritize and manage system needs.

Operational Support

• Manage multiple support requests, projects, and operational tasks simultaneously.
• Participate in after-hours on-call rotation as required.
• Perform additional duties as assigned.

EDUCATION:

Required

• Bachelor’s degree in Computer Information Systems, Information Technology, Computer Science, or related field

Experience

• 3–5 years of experience supporting enterprise applications
• OR
• 5–7 years of experience supporting enterprise applications in lieu of degree

Preferred

• Experience in healthcare or supply chain environments