IT SYSTEMS ANALYST SR

First-Horizon-Bank; Knoxville (TN); On-site; USD 110,000 - 160,000; Full time

Job summary

First-Horizon-Bank's Packaged Business Solutions Team is seeking an Oracle Fusion Cloud Administrator to lead environment management across Sandbox, QA/Test, Development, and Production. You will coordinate updates, articulate environment strategy, support RBAC and SSO security, manage service requests, and collaborate with IT and business stakeholders to ensure reliable ERP operations.

This role focuses on proactive performance improvements, capacity planning, and ongoing integration of OCI

Qualifications

• Lead creation, configuration, refresh, and maintenance of Oracle Fusion environments across Sandbox, QA/Test, Development, and Production.
• Align environment changes with project lifecycles, release schedules, and business requirements.
• Coordinate monthly and quarterly Oracle updates with IT and business stakeholders.
• Own Oracle SRs and act as primary liaison for Oracle notifications, maintenance, and outages.
• Design RBAC and SSO security policies with ID Admin and Internal Audit.
• Create and maintain architecture and troubleshooting documentation.

Responsibilities

• Lead creation, configuration, refresh, and maintenance of Oracle Fusion environments across Sandbox, QA/Test, Development, and Production.
• Align environment changes with project lifecycles, release schedules, and business requirements.
• Coordinate monthly and quarterly Oracle updates with IT and business stakeholders.
• Own Oracle SRs and act as primary liaison for Oracle notifications, maintenance, and outages.
• Design RBAC and SSO security policies with ID Admin and Internal Audit.
• Create and maintain architecture and troubleshooting documentation.

Job description

This position is with the Packaged Business Solutions Team, which supports both externally hosted and internally hosted vendor applications for several business lines: Corporate Finance & Accounting, HR, Corporate Security, Compliance, Corporate Real Estate, Records Management, Procurement, Legal, Internal Audit, and Enterprise Project Services.

Key Responsibilities for Oracle Fusion Cloud Administration

• Environment management and strategy
  • Lead the creation, configuration, refresh, and maintenance of Oracle Fusion environments across Sandbox, QA/Test, Development, and Production. kn
  • Align environment changes with project lifecycles, release schedules, and business requirements.
  • Define and maintain the environment strategy, including refresh cadence and naming conventions.
  • Coordinate monthly & quarterly Oracle updates as well as fixes, enhancements and routine work efforts in partnership with stakeholders across IT and the Business.
  • Host weekly Oracle Info Sharing call with all BU & ET stakeholders – share upcoming work efforts, issues, or enhancements.
• Strategic input
  • Contribute to architectural discussions, capacity planning, cost optimization, and roadmap development for the Oracle landscape.
  • Participate in the evaluation and implementation of new Oracle OCI features and enhancements to improve performance and functionality.
  • Attend (QBR) Oracle Quarterly Business Review and help drive improvements, adoption, and build working relationships with our partners.
• Service management and Oracle liaison
  • Own Oracle Service Requests (SRs): log, manage, and escape issues related to bugs, performance, and configuration.
  • Act as the primary point of contact for Oracle service notifications (maintenance, updates, outages).
  • Communicate environment maintenance windows, refresh schedules, and outages to associates and partners.
  • Host weekly Oracle Priority Support Touchpoint call with Oracle TAM and key stakeholders from technology and line of business.
  • Provide expert-level troubleshooting and resolution for complex Oracle Fusion ERP, OCI, and OIC issues.
  • Provide single point of contact to BU for communicating issues, fixes, and RCA
• Security and access management
  • Partner with BU and ID Admin to Design and maintain RBAC, including job roles, data roles, security profiles, and role hierarchies.
  • Implement and enforce segregation of duties in partnership with Internal Audit and Business Teams.
  • Manage Single Sign-On (SSO) configuration security polices within OCI IAM & interface with ID Admin team on any changes to SSO.
  • Partner with BU and SailPoint admins to ensure connectors, provisioning steps, and UAR functioning.
• Documentation and collaboration
  • Create and maintain documentation for architecture, configurations, processes, security policies, and troubleshooting guides.
  • Partner with Security, Network, Development, and Product Teams to identify issues and drive resolution.
  • Collaborate with Business Teams, IT Teams, and third‑party partners to support new requests and ongoing operations.