IT SYSTEMS ANALYST SR

First Horizon Bank; Memphis (TN); On-site; USD 100,000 - 130,000; Full time

Job summary

First Horizon Bank is seeking an Oracle Fusion Cloud Administrator to manage and optimize the Oracle Fusion environment across Sandbox, QA/Test, Development, and Production. You will coordinate updates, enforce security, and drive architectural improvements in collaboration with IT and business stakeholders.

The role requires hands-on experience with Oracle Fusion ERP, OCI, OIC, and SailPoint, plus RBAC and SSO implementation.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Experience managing Oracle Fusion environments across Sandbox, QA/Test, Development, and Production.
• Hands-on experience with Oracle OCI, OIC, and ERP components is required.
• Design and implement RBAC with data and job roles; enforce segregation of duties with Internal Audit.
• Configure and manage SSO and IAM policies; collaborate with ID Admin and security teams.
• Strong communication with BU and IT stakeholders; experience leading weekly coordination calls.

Responsibilities

• Lead environment management and strategy for Oracle Fusion environments across multiple lifecycles.
• Coordinate monthly and quarterly Oracle updates, fixes, enhancements, and routine work with IT and business partners.
• Define environment strategy, refresh cadence, and naming conventions to align with projects.
• Own Oracle SRs, act as primary contact for notices, outages, and performance issues.
• Collaborate on architecture, capacity planning, and roadmaps for the Oracle landscape.
• Create documentation for architecture, configurations, policies, and troubleshooting guides.
• Partner with BU, Security, Network, Development, and third parties to resolve issues.

Skills

Oracle Fusion ERP

OCI

OIC

RBAC

SSO

Troubleshooting

Education

Bachelor's Degree

Tools

SailPoint

OCI

Job description

This position is with the Packaged Business Solutions Team, which supports both externally hosted and internally hosted vendor applications for several business lines: Corporate Finance & Accounting, HR, Corporate Security, Compliance, Corporate Real Estate, Records Management, Procurement, Legal, Internal Audit, and Enterprise Project Services.

Key Responsibilities for Oracle Fusion Cloud Administration

• Environment management and strategy

• Lead the creation, configuration, refresh, and maintenance of Oracle Fusion environments across Sandbox, QA/Test, Development, and Production. kn

• Align environment changes with project lifecycles, release schedules, and business requirements.

• Define and maintain the environment strategy, including refresh cadence and naming conventions.

• Coordinate monthly & quarterly Oracle updatesas well as fixes, enhancements and routine work effortsin partnership with stakeholders across IT and the Business.

• Host weekly Oracle Info Sharing call with all BU & ET stakeholders – share upcoming work efforts, issues, or enhancements.

• Strategic input

• Contribute to architectural discussions, capacity planning, cost optimization, and roadmap development for the Oracle landscape.

• Participate in the evaluation and implementation of new Oracle OCI features and enhancements to improve performance and functionality.

• Attend (QBR) Oracle Quarterly Business Review and help drive improvements, adoption, and build working relationships with our partners.

• Service management and Oracle liaison

• Own Oracle Service Requests (SRs): log, manage, and escalation issues related to bugs, performance, and configuration.

• Act as the primary point of contact for Oracle service notifications (maintenance, updates, outages).

• Communicate environment maintenance windows, refresh schedules, and outages to associates and partners.

• Host weekly Oracle Priority Support Touchpoint call with Oracle TAM and key stakeholders from technology and line of business.

• Provide expert-level troubleshooting and resolution for complex Oracle Fusion ERP, OCI, and OIC issues.

• Provide single point of contact to BU for communicating issues, fixes, and RCA

• Security and access management

• Partner with BU and ID Admin to Design and maintain RBAC, including job roles, data roles, security profiles, and role hierarchies.

• Implement and enforce segregation of duties in partnership with Internal Audit and Business Teams.

• Manage Single Sign-On (SSO) configuration& security polices within OCI IAM & interface with ID Admin team on any changes to SSO.

• Partner with BU and SailPoint admins to ensure connectors, provisioning steps, and UAR functioning.

• Documentation and collaboration

• Create and maintain documentation for architecture, configurations, processes, security policies, and troubleshooting guides.

• Partner with Security, Network, Development, and Product Teams to identify issues and drive resolution.

• Collaborate with Business Teams, IT Teams, and third-party partners to support new requests and ongoing operations.

Job Identification: 1318

Job Category: Support

Job Schedule: Full time

Degree Level: Bachelor's Degree