ERP Support Analyst

DGI Supply; Charlotte (NC); Remote; USD 60,000 - 65,000; Full time

Job summary

A leading company is seeking an ERP Support Analyst to enhance their business ERP system (Prophet 21). The analyst will assist users, resolve technical issues, and work closely with the Operational Excellence team to maintain documentation and support processes. Ideal candidates have a background in Information Technology with relevant experience in ERP systems.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) and Profit Sharing

Qualifications

• 1-3 years of previous experience working in Epicor's Prophet 21 ERP System.
• Fundamental understanding of branch operations.
• Proficient in standard office software tools.

Responsibilities

• Research, document and resolve technical issues related to the P21 application.
• Provide technical assistance to P21 system users.
• Assist in the development and maintenance of the ERP.

Skills

Excellent verbal and written communication skills

Ability to work well under pressure

Customer Focused

Teamwork oriented

Strong sense of urgency

Adaptable

Education

BSc / Ba in Information Technology

Professional certification (e.g. MCSA)

Tools

Prophet 21 ERP System

Microsoft Office

Job description

The ERP Support Analyst serves as the go-to person for our business ERP system (Prophet 21). This individual will assist users at all levels to navigate through the application in order to achieve their business objectives. They will also help design, develop, test, deploy and maintain data processing solutions to enhance the ERP system.

DUTIES AND RESPONSIBILITIES :

• Research, document and resolve technical issues related to the P21 application and business processes
• Provide in-person, telephone, or remote technical assistance to P21 system users
• Answer questions and resolve problems through the IT ticketing system; triage inbound support tickets
• Assist in the development and maintenance of the ERP
• Develop and provide ad hoc training as requested by management
• Work intimately with the Operational Excellence team to create or update P21 business process documentation
• Assist with projects related to P21
• Other duties as assigned
• Reports to the ERP Support Manager (or VP of Information Technology
• Compensation range is $60K - $65K / Year

SKILLS AND EXPERIENCE REQUIRED :

• 1-3 years of previous experience working in Epicor's Prophet 21 ERP System
• Fundamental understanding of branch operations
• Proficient in standard office software tools (Microsoft Office)
• Ability to work well under pressure and with tight deadlines
• Excellent verbal and written communication skills
• Passionate, Adaptable, Customer Focused and Teamwork oriented
• Strong sense of urgency and accountability
• BSc / Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus

EMPLOYMENT OPPORTUNITY INCLUDES :

• Competitive benefits, including : medical, dental, vision, life, STD & LTD insurance options, FSA, 401(k) and Profit Sharing

DGI Supply is an Equal Opportunity Employer. Candidates are subject to post-offer background checks and a drug screen.

Ll-Remote

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