ERP Solution Delivery Project Manager

BDO USA, LLP; Akron (OH); On-site; USD 120,000 - 170,000; Full time

Job summary

BDO USA, LLP is seeking an ERP Solution Delivery Manager to lead enterprise ERP and related applications implementations. You will manage client engagements, oversee project governance, and drive delivery across cross-functional teams including solution architects, developers, and analysts.

You will maintain strong client relationships, manage scope and risks, deliver status updates, and mentor junior staff in a fast-paced, deadline-driven environment.

Qualifications

• Six or more years of ERP solution delivery management experience including budget, risks, resources, scope, issues, changes, and quality.
• Experience with project planning, scoping and management.
• Experience with business process analysis & design and process flows.

Responsibilities

• Maintain strategic relationships with client personnel and senior management.
• Manage client expectations and communicate risks effectively to keep delivery on track.
• Lead project planning, updates, and governance.
• Maintain detailed work plans in Azure DevOps.
• Deliver regular status reports and steering committee presentations.
• Mentor junior consultants and coordinate project teams.

Skills

ERP solutions delivery

Client relationship management

Leadership

Business process analysis

Facilitation & communication

Education

Bachelor's degree with ERP delivery experience

High School Diploma with ERP delivery experience

Tools

Dynamics 365 F&O

Business Central

CE (Customer Engagement)

NetSuite

CRM platforms

Microsoft Office

MS Project

Azure DevOps

Smartsheet

Job description

Job Summary

The ERP Solution Delivery Manager will be part of the Enterprise Business Applications team managing digital transformation projects in the areas of Enterprise Resource Planning (ERP) and complementary applications such as Customer Engagement and Power Platform. The individual in this role will work on a team of technology leaders, solution architects, software developers, business analysts, quality assurance, functional design, and various members to manage project work to successful completion. This role will be responsible for managing the client discussion and overseeing client's needs to build and maintain strong delivery as well as ensure client expectations are successfully managed.

Job Duties

• Maintains strategic relationships with client personnel, including members of client senior management
• Manages client expectations and supports difficult messages when necessary to keep project delivery on course
• Identifies areas of risk on engagements and develops plans to manage those risks
• Manages the vision of the project solution
• Leads, oversees, and prepares updates to project plan
• Maintains detailed work plans in Azure DevOps
• Prepares formal and informal presentations for client meetings
• Leads the project team daily, including BDO consultants and client team members, this will include scrums, planning, and status meetings
• Provides guidance to the project change plan, including identification of new scope and preparation of change orders
• Provides project leadership for assessment, implementation, and optimization engagements
• Works with Project Manager to ensure that BDO's project governance framework is applied to projects and that governance documentation is maintained, published, and stored according to BDO Quality Audit standards
• Delivers timely project communications to the client including regular status reports and steering committee presentations
• Ensures that the BDO Project Team follows BDO Implementation Methodology and produces deliverables to standards and on schedule
• Participates in ongoing refinement of BDO Project Governance, Implementation Methodology, contracts and templates, mentors colleagues, and provides guidance and support
• Other duties as required

Supervisory Responsibilities

• Owns and drives completion of key workstreams by associates and senior associates as directed by project leaders
• Manages project workstreams of associates and senior associates as directed
• Mentors and develops entry level consultants and senior consultants
• May act as Career Advisor to associates and senior associates

Qualifications, Knowledge, Skills and Abilities

Education

• Bachelor's degree AND six (6) or more years of industry experience with ERP solution delivery management, required; OR
• High School Diploma/GED AND seven (7) or more years of industry experience with ERP solution delivery management, required

Experience

• Six (6) or more years comprehensive ERP solution delivery management experience including the management of budget, risks, resources, scope, issues, changes, and quality, required
• Experience with project planning, scoping and management skills, required
• Experience with business process analysis & design and process flow skills, required
• Experience in planning, managing scope, timeline, or budget, required
• Client facing consulting experience, preferred
• Track record of managing projects within a software solutions complex deployment environment, preferred

License(s)/Certification(s)

• PMP, preferred

Software

• Experience with one (1) or more of the following solutions, required:
  • HCM
  • Custom Applications
  • Data analytics
  • ERP (Dynamics 365 F&O, Business Central, CE)
  • NetSuite
  • CRM
  • Cybersecurity
• Proficient in the use of Microsoft Office Applications, required
• MS Project, preferred
• Azure DevOps experience, preferred
• Microsoft Project experience, preferred
• Smartsheet experience, preferred

Language(s)

• N/A

Other Knowledge, Skills & Abilities

• Ability to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details
• Excellent interpersonal and customer relationship skills
• Strong analytical, facilitation, documentation, presentation, and communication skills
• Strong business process mapping skills
• Ability to lead and facilitate client workshops and sessions
• Comfortable engaging with clients on multiple implementations at the same time
• Strong analytical, problem solving, facilitation, documentation, and communication skills
• Ability to effectively manage a diverse project team and **escalate** performance issues to department leadership
• Strong knowledge of solution implementation methodologies

Keywords

Microsoft Dynamics Finance & Operations, Dynamics F&O, Microsoft Finance and Supply Chain Management, Microsoft F&SCM, Microsoft Dynamics 365, Dynamics 365 CRM, Microsoft Customer Experience Platform, Business Analyst, BA, Enterprise Tester, Requirements Gathering, User Experience, User Enablement, Data Visualization, Software, Definition, Custom Applications, Data Analytics, Cloud Strategy, SharePoint, Office 365, O365, SFDC, D365, Acumatica, NetSuite. OpenAir, Ceridian, Dayforce, HCM, Human Capital Management, Delivery Lead, Project Management

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

National Range: $120,000 - $170,000

Maryland Range: $120,000 - $170,000

NYC/Long Island/Westchester Range: $120,000 - $170,000