ERP Services Product Specialist - Oracle EBS

Vertiv Corporation; Westerville (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Vertiv in Westerville, OH seeks a Product Specialist - Services to drive ERP evolution by delivering targeted enhancements and projects, aligning with global convergence and regional needs. You will partner with Product Owners to evolve Oracle eBS modules across field service, depot repair, install base and contracts.

The role focuses on translating business requirements into scalable, standardized ERP solutions, reducing local customizations, and transferring knowledge to Second-Level Support

Qualifications

• 5+ years of experience in ERP systems implementation, support, or product management.
• Experience driving ERP enhancements and process standardization across multiple regions.
• Translate business requirements into scalable technical solutions.

Responsibilities

• Design and deliver enhancements and process improvements to ERP systems
• Translate business requirements into scalable, standardized solutions
• Consolidate local process variants into a shared global ERP template, ensuring consistency across regions and alignment with the target operating model
• Assess and reduce local customizations and deviations, converging them toward standardized and globally supported ERP solutions
• Identify and eliminate duplicated or overlapping processes and solutions
• Provide expert-level support on complex, non-standard, or recurrent tickets
• Analyze root causes of recurring issues and convert them into enhancement backlog items
• Transfer knowledge to Second-Level Support through playbooks, guidelines, and documentation

Skills

ERP systems

Oracle EBS

ServiceNow

SharePoint

Tools

ServiceNow workflows

Knowledge base management

SharePoint

Job description

Vertiv in Westerville, OH seeks a Product Specialist - Services to drive ERP evolution by delivering targeted enhancements and projects, aligning with global convergence and regional needs. You will partner with Product Owners to evolve Oracle eBS modules across field service, depot repair, install base and contracts.

The role focuses on translating business requirements into scalable, standardized ERP solutions, reducing local customizations, and transferring knowledge to Second-Level Support