ERP Project Coordinator (Remote)

NexTec Group; Toledo (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

NexTec Group is seeking an ERP Project Coordinator to manage customer engagements and support project upgrades. This remote role focuses on coordinating activities across teams to drive customer satisfaction and successful outcomes. Ideal candidates should have a strong background in project coordination and customer service, alongside excellent communication and analytical skills.

Qualifications

• 1+ years of project coordination experience or 3+ years of administrative assistance experience.
• 3+ years of customer service experience.

Responsibilities

• Coordinate customer upgrade projects and manage multiple engagements.
• Assist with estimation and creation of work orders for customer requests.

Skills

Project Coordination

Customer Service

Analytical Skills

Communication Skills

Problem Solving

Collaboration Skills

Education

Four-year degree in Business, Accounting, MIS

Job description

Role Description

Mission:

The role of ERP Project Coordinator includes the coordination and guidance of existing customer requests and engagements that involve ad-hoc services, additional training and support, customization work, and small optimization engagements. Additionally, the ERP Project Coordinator will work closely with the Professional Services Managers with consultant staffing, consultant scheduling, and consultant skills inventory required to best serve customer project and engagement needs.

Ideal candidates can be located anywhere within the United States. This is a completely remote opportunity.

Objectives (Key Outcomes)

• Coordinate multiple, simultaneous customer engagements.
• Effective assessment, planning, and management of customer requests and related delivery activities.
• Works closely with Professional Services Managers and their consulting team on staffing and task assignments to ensure success.
• Works closely with Professional Services Managers and Customer Account Managers to assist with customer needs and requests, ensuring they are being addressed in a timely manner.
  
  

Responsibilities

Project Coordinator (approximately 80 percent of the role)

• The main focus of this role is on customer upgrade projects.
• Monitor incoming existing customer requests and determine the path of action, involving Professional Services Managers and Customer Account Managers where appropriate.
• Manage and coordinate all customer upgrade activities and smaller projects and provide project management including:
• Build project/engagement plans, as necessary, including assigning resources.
• Organize, lead, and monitor the activities of the assigned consultant team and customers on projects and work orders.
• Maintain regular contact with the customer and NexTec team, providing the status of engagement progress.
• Maintain approximately 50 percent billable utilization through project coordination.
• Assist with the estimation and creation of work orders as they relate to existing customer requests, collaborating with the appropriate teams and functions (i.e. Professional Services Managers, Development, etc.).
• Assist with the overall customer relationship as it relates to professional services.
• Works closely with the Professional Services Team to ensure solution delivery and that consulting engagements achieve expected results, while driving customer satisfaction.
• Maintenance of work orders in SmartSheets.
• Handling administrative tasks for the team to ensure projects run smoothly.
• Provide daily detailed updates.
• Ensure Professional Services Managers are updated and informed as it relates to their customers, including facilitating engagement when appropriate.
• Other duties and initiatives as assigned.
  

Resource Management (approximately 20 percent of the role)

• Assign consulting staff to projects and customer engagements based on their skills, availability, and experience.
• Monitor consulting staff utilization, workload, and availability.
• Ensure assignments and tasks are accurately reflected in project and billing systems.
• Mitigate resourcing concerns by reallocating resources, adjusting goals, or assigning additional staff.
• Collaborate on resource management with internal Acumatica departments and key stakeholders.
• Inventory and maintain consulting staff skills and experience to appropriately match customer needs.
• Refine and document processes related to resource management and communicate with appropriate parties.
• Ensure project plans are up to date and identify issues such as employee overutilization, uneven workload, etc.
• Assist Project Managers by reallocating resources, adjusting goals or requirements, or assigning new people to the team.
• Support Professional Services Managers and leadership with capacity planning and the determination of hiring needs.
• Other duties and initiatives as assigned.
  
  

Education And Experience

• Four-year degree in Business, Accounting, MIS, or equivalent experience preferred.
• The ability to build relationships at multiple levels with clients and internal teams.
• A quick thinker and a creative problem solver.
• One or more years of experience in project coordination or three or more years of administrative assistance experience in lieu of project coordination experience.
• Three or more years of customer service experience.
• Acumatica or ERP experience preferred but not required.
• SharePoint experience is preferred but not required.
• Detail oriented, strong analytical, numerical, planning, and reasoning abilities.
• Strong collaboration skills.
• Excellent written, oral, and interpersonal communication skills.
• Strong presentation skills.
• Entrepreneurial attitude, including being self-motivated and self-directed.
• Flexibility with task assignments, priorities, and work environment.
• Open minded with a desire to learn.
• The ability to work independently and on a team.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Constantly requires sitting or standing at a workstation, vision, hearing, talking, and fine dexterity. Occasionally requires walking, reaching, kneeling, pushing/pulling, bending, and crouching.

About NexTec

NexTec Group is a consulting firm with customers and employees spread throughout the US and Canada, specializing in technology to help our clients manage and transform their business. This includes Enterprise Resource Planning (ERP) and Business Intelligence (BI), Cloud and On-premise solutions for mid-sized businesses. In the 25+ years that NexTec has been in business, we’ve developed close working relationships with our customers, partners and each other. Consistently recognized on of the top 100 VARs by Bob Scott and Accounting Today, we have the biggest and most experienced Sage team in the industry with multiple Sage awards throughout the years and our Acumatica team is a Gold-certified partner, a President’s Club member, and Partner of the Year for 2025.

** NO THIRD PARTIES PLEASE **

NexTec is an equal opportunity employer and participates in the e-Verify program.