GDx Process Improvement Project Coordinator

Zoetis; United States; Remote; USD 71,000 - 115,000; Full time

Job summary

Zoetis is seeking a Project Improvement Coordinator in their Global Diagnostics Customer Care Division. In this role, you will lead process improvement initiatives, collaborate with various teams globally, and enhance customer service delivery while managing multiple projects. The ideal candidate will have a strong project management background and a commitment to customer-centric improvements.

Benefits

Comprehensive benefits package including healthcare and dental

Retirement savings benefits

Paid holidays and vacation

Qualifications

• Requires 5 years of project management experience using formal methodologies.
• Strong understanding of end-to-end customer care.

Responsibilities

• Support process improvement projects in the US and internationally.
• Audit and improve process flows for warrant and contract processes.
• Identify and implement ways to enhance customer service.

Skills

Project Management

Organizational Skills

Problem Solving

Customer-Centric Mindset

Communication

Education

Bachelor’s or Master’s degree in a commercial related field

Tools

SAP

Microsoft Office

Job description

GDx Process Improvement Project Coordinator

The position of Project Improvement Coordinator will be part of the Global Diagnostics Customer Care Division within the Above Market Organization. As a DX Process Improvement Coordinator, you will provide project management expertise to across-market, across-functions teams to ensure execution of operational objectives. You will collaborate with above the market teams and in market colleagues to support global implement of Dx process standards. The role will be closely tied to understanding gaps in our process or systems and working with the relevant stakeholders on finding a resolution. You will be tasked with the delivery of ongoing project execution. These projects can be process, finance, or commercial related but will all contribute to an increased customer care experience for our customers in market.

The DX Process improvement Coordinator will drive continuous improvements in Customer Care Processes across multiple stakeholder’s organizations.

• Support through process improvement projects both in the US & International
• Support in the process and set up of new product launches, carry out testing & provide guidance on areas for improvements while sharing best practice with markets.
• Identify and Implement ways to improve the service in the above the market organisation and support on resolving problems.
• As a member of ZOETIS International Customer Care Organization, this role will work extensively with cross-functional teams for process improvements, continuous customer-centric innovation and excellence of all aspects of customer’s end-to-end journey, customer care team performance and business added value delivery.
• In collaboration with market coordinators and managers, identify ongoing operational and technical issues, facilitate discussions with team leadership and recommend possible resolutions.
• Contribute to continuous improvement within the discipline by sharing best in practice techniques and processes with peers.
• Monitor and improve “Equipment Master Data” inefficiencies related to the customer care process.
• Monitor the efficiency of SC related topics as UNBW inventory/transportation/shared stock/etc… in order to secure an excellent customer care experience with our customers.
• Audit and improve process flows for example Warrant process, Contract Process.
• Responsible for SAP testing

Education and Experience

• Bachelor’s or master’s degree in a commercial related field required
• Minimum of 5 years project management experience using formal project management methodologies preferred
• Strong commitment to service and understanding of the end to end customer care

Technical Skills Requirements

• Innovative and creative thinker
• Ability to interact with cross-functional team members and stakeholders in a problem-solving, constructive manner.
• Excellent organizational skills and ability to manage multiple priorities simultaneously. Ability to prioritize tasks and projects and to work at a fast pace while ensuring the high level of quality that is expected
• Excellent communication skills (written and verbal)
• Highly comfortable presenting and transferring knowledge.
• Ability to work independently while fostering good working relationships across physical distance and have flexibility and the capacity to handle multiple tasks at once.
• Flexibility to changing methods and technologies
• Customer-centric satisfaction mindset
• Negotiation and conflict resolution abilities
• A strong ability to analysis and solve problems
• Positively and effectively communicate with key stakeholders at all levels of the organization
• Highly motivated, self-starter with a keen interest in exploring ways to make enhancements and improvements to the reporting model
• Can demonstrate a strong business acumen
• Capable of critical analysis and deep problem-solving skills
• Team player

Physical Position Requirements

• This position may require frequent international travels in different markets.
• This position is attached to the ZOETIS office based in Germany/ US
• This position may require regular meetings outside of traditional work hours.

The following base pay range reflects the anticipated base pay for this position if a selected candidate were to
be located in (Colorado). Base pay may vary based on location and other factors.

Base Pay Range: $71,000 - $102,000

The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in (California), (NJ Remote), (NY Remote), or (Washington). Base pay may vary based on location and
other factors.

Base Pay Range: $80,000 - $115,000

This position is eligible for short-term incentive compensation.

We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and

retirement savings benefits along with paid holidays, vacation and disability insurance.

Full timeRegularColleague

Role Description

The position of Project Improvement Coordinator will be part of the Global Diagnostics Customer Care Division within the Above Market Organization. As a DX Process Improvement Coordinator, you will provide project management expertise to across-market, across-functions teams to ensure execution of operational objectives. You will collaborate with above the market teams and in market colleagues to support global implement of Dx process standards. The role will be closely tied to understanding gaps in our process or systems and working with the relevant stakeholders on finding a resolution. You will be tasked with the delivery of ongoing project execution. These projects can be process, finance, or commercial related but will all contribute to an increased customer care experience for our customers in market.

The DX Process improvement Coordinator will drive continuous improvements in Customer Care Processes across multiple stakeholder’s organizations.

• Support through process improvement projects both in the US & International
• Support in the process and set up of new product launches, carry out testing & provide guidance on areas for improvements while sharing best practice with markets.
• Identify and Implement ways to improve the service in the above the market organisation and support on resolving problems.
• As a member of ZOETIS International Customer Care Organization, this role will work extensively with cross-functional teams for process improvements, continuous customer-centric innovation and excellence of all aspects of customer’s end-to-end journey, customer care team performance and business added value delivery.
• In collaboration with market coordinators and managers, identify ongoing operational and technical issues, facilitate discussions with team leadership and recommend possible resolutions.
• Contribute to continuous improvement within the discipline by sharing best in practice techniques and processes with peers.
• Monitor and improve “Equipment Master Data” inefficiencies related to the customer care process.
• Monitor the efficiency of SC related topics as UNBW inventory/transportation/shared stock/etc… in order to secure an excellent customer care experience with our customers.
• Audit and improve process flows for example Warrant process, Contract Process.
• Responsible for SAP testing

Education and Experience

• Bachelor’s or master’s degree in a commercial related field required
• Minimum of 5 years project management experience using formal project management methodologies preferred
• Strong commitment to service and understanding of the end to end customer care

Technical Skills Requirements

• Strong Microsoft Office (Word, Excel, PowerPoint, etc) skills required
• Innovative and creative thinker
• Ability to interact with cross-functional team members and stakeholders in a problem-solving, constructive manner.
• Excellent organizational skills and ability to manage multiple priorities simultaneously. Ability to prioritize tasks and projects and to work at a fast pace while ensuring the high level of quality that is expected
• Excellent communication skills (written and verbal)
• Highly comfortable presenting and transferring knowledge.
• Ability to work independently while fostering good working relationships across physical distance and have flexibility and the capacity to handle multiple tasks at once.
• Flexibility to changing methods and technologies
• Customer-centric satisfaction mindset
• Negotiation and conflict resolution abilities
• A strong ability to analysis and solve problems

• Positively and effectively communicate with key stakeholders at all levels of the organization
• Highly motivated, self-starter with a keen interest in exploring ways to make enhancements and improvements to the reporting model
• Can demonstrate a strong business acumen
• Capable of critical analysis and deep problem-solving skills
• Team player

Physical Position Requirements

• This position may require frequent international travels in different markets.
• This position is attached to the ZOETIS office based in Germany/ US
• This position may require regular meetings outside of traditional work hours.

The following base pay range reflects the anticipated base pay for this position if a selected candidate were to
be located in (Colorado). Base pay may vary based on location and other factors.

Base Pay Range: $71,000 - $102,000

The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in (California), (NJ Remote), (NY Remote), or (Washington). Base pay may vary based on location and
other factors.

Base Pay Range: $80,000 - $115,000

This position is eligible for short-term incentive compensation.

We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and

retirement savings benefits along with paid holidays, vacation and disability insurance.

Full timeRegularColleague

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [e-mail] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

About the company

Zoetis Inc. is the world's largest producer of medicine and vaccinations for pets and livestock.

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