ERP Operations Lead: Dynamics 365 & SIS

LONG Building Technologies; Littleton (CO); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer matching

Profit sharing/bonus

Paid time off

Tuition reimbursement

EAP

Job summary

LONG Building Technologies is seeking an ERP Operations & Support Lead to oversee the stability and continuous improvement of our ERP platforms, including Microsoft Dynamics 365 and SIS. You will manage incident resolution, coordinate releases, and act as the main liaison between users and the ERP team.

You will train users, document processes, coordinate security access, and drive ongoing improvements to improve operational efficiency and user experience across the organization.

Qualifications

• Bachelor’s degree in information systems, Computer Science, Business, or equivalent experience.
• 3+ years of experience supporting ERP systems, enterprise applications, or business-critical software platforms.
• Experience managing support tickets, incident resolution, and user communications.
• Strong analytical and troubleshooting skills with experience conducting root cause analysis.
• Excellent verbal and written communication skills.
• Ability to work effectively with technical teams, business stakeholders, and end users.
• Experience supporting Microsoft Dynamics 365, ERP, CRM, or similar enterprise platforms.

Responsibilities

• Serve as the primary Level 3 support lead and first responder for ERP-related issues.
• Own and manage the ERP support ticket queue, ensuring timely triage, prioritization, and resolution.
• Lead root cause analysis efforts for recurring issues and partner with development teams to implement long-term solutions.
• Develop and track key service metrics, including ticket backlog, response times, and resolution performance.
• Continuously improve support processes and user experience.
• Coordinate ERP application releases, deployments, and production updates.
• Partner with development, testing, and business teams to ensure successful release execution.
• Manage release communications, documentation, and post-deployment validation activities.
• Monitor and report on release outcomes and operational impacts.
• Act as the primary point of contact between ERP users and the ERP team.
• Communicate system updates, releases, planned maintenance, outages, and known issues.
• Evaluate business requirements and determine appropriate support, training, and communication approaches.
• Develop training materials, job aids, and knowledge base content.
• Deliver user training sessions and promote ERP adoption and best practices.
• Process and coordinate ERP security access requests.
• Assist with security audits, access reviews, and compliance-related activities.
• Maintain documentation related to user roles, permissions, and support processes.

Skills

ERP support

Incident resolution

Root cause analysis

Communication

User training

Security access coordination

Education

Bachelor's degree in information systems or related field

Tools

Microsoft Dynamics 365

SIS

ERP/CRM platforms

Job description

LONG Building Technologies is seeking an ERP Operations & Support Lead to oversee the stability and continuous improvement of our ERP platforms, including Microsoft Dynamics 365 and SIS. You will manage incident resolution, coordinate releases, and act as the main liaison between users and the ERP team.

You will train users, document processes, coordinate security access, and drive ongoing improvements to improve operational efficiency and user experience across the organization.