ERP & IT Systems Specialist: Integrations & Retail Tech

GENTLE MONSTER; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

GENTLE MONSTER is seeking a full-time ERP & IT Systems Specialist based in Los Angeles. The role involves providing day-to-day NetSuite support and managing integrations with platforms like TikTok Shop and Shopify POS. Candidates should hold a Bachelor's degree in IT or a related field and have 1–2 years of IT support experience.

This position emphasizes collaboration with internal teams and global IT members in Korea to ensure system reliability and security.

Qualifications

• 1–2 years of IT support or systems administration experience.
• Hands-on experience supporting an ERP platform.
• Comfort troubleshooting hardware and retail/POS technology.

Responsibilities

• Provide day-to-day NetSuite support, including user access management and troubleshooting.
• Build, maintain, and troubleshoot Celigo integrations supporting Shopify POS and TikTok Shop.
• Deliver Level 1 and Level 2 technical support for retail store technology.

Skills

ERP platform support

System integrations

Troubleshooting POS technology

Communication skills

Problem-solving

Microsoft Office 365

Education

Bachelor's degree in IT or Computer Science

Tools

NetSuite

Celigo

Job description

GENTLE MONSTER is seeking a full-time ERP & IT Systems Specialist based in Los Angeles. The role involves providing day-to-day NetSuite support and managing integrations with platforms like TikTok Shop and Shopify POS. Candidates should hold a Bachelor's degree in IT or a related field and have 1–2 years of IT support experience.

This position emphasizes collaboration with internal teams and global IT members in Korea to ensure system reliability and security.