ERP Business Systems Analyst

GENTLE MONSTER; Los Angeles (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

GENTLE MONSTER is looking for a full-time ERP Business Systems Analyst based in Los Angeles, CA. This position involves supporting NetSuite operations, enhancing core business processes, and troubleshooting system integrations.

The ideal candidate has a Bachelor’s degree in IT or related fields and 2–3 years of experience in ERP systems, particularly with NetSuite. Strong problem-solving skills and familiarity with APIs are crucial.

Qualifications

• 2–3 years of hands-on NetSuite administration or ERP systems experience.
• Experience with SuiteScript, workflows, saved searches, and reporting.
• Familiarity with APIs and data flows between SaaS and ERP systems.

Responsibilities

• Serve as the primary point of contact for day-to-day NetSuite operations.
• Analyze and improve core business processes related to ERP.
• Troubleshoot NetSuite integration errors and monitor system performance.

Skills

NetSuite administration

Problem-solving

Communication

Documentation

Proficiency in Microsoft Office 365

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

NetSuite

SuiteScript

Shopify

SAP

Job description

Founded in 2011, IICOMBINED has launched the global fashion eyewear brand GENTLE MONSTER, followed by the perfume brand TAMBURINS, the tea & dessert brand NUDAKE, the headwear brand ATiiSSU and the tableware brand Nuflaat. Driven by continuous innovation and challenges, IICOMBINED continues its growth by developing brands that exemplify unparalleled beauty and unpredictable progressions.

GENTLE MONSTER is a global fashion eyewear brand that sets eyewear trends worldwide through its unpredictable and innovative advancements.

With each annual collection, GENTLE MONSTER unveils distinctive and creative products, delivering brand value through diverse initiatives, including unique spaces and campaigns that embody experimental and sophisticated aesthetics.

TAMBURINS is a perfume brand that explores undefined territories of beauty. TAMBURINS merges storytelling inspired by scattered scenes of the world with sophisticated and delicate perfumery techniques to capture the essence of true fragrance. TAMBURINS is a brand dedicated to sensory communication beyond customary experience through content that reinterprets various artistic elements, including objects, paintings, and performances, within a narrative-driven, exhibition-style space.

NUDAKE is a Tea and dessert brand that redefines dessert culture with its ‘Make New Fantasy’ ethos. It creates novel Tea and desserts by integrating elements of fashion and art, transporting consumers to a new fantasy. By experimenting with and creating content that diverges from conventional processes and norms, NUDAKE delivers a message to consumers beyond the F&B experience.

ATiiSSU is a distinctive fashion headwear brand that presents timeless innovation through experimental design and its unique aesthetic worldview, changing the concept of category. “Timeless” represents classic details that transcend the passage of time, while “Issue” symbolizes innovative design that traverses the boundaries of fashion, ultimately redefining the fashion headwear category.

Nuflaat is a tableware brand that brings bold, unexpected beauty to the dining experience. Blurring the boundaries between fashion objects and functional design, we redefine everything on the table. Through Nuflaat, everyday moments become extraordinary dining scenes—immerse yourself in a dining experience unlike any other.

Role Description

This is a full‑time, on‑site role located in Los Angeles, CA, for an ERP Business Systems Analyst. The analyst serves as the primary point of contact for day‑to‑day NetSuite operations and end‑user support, while analyzing business needs to design, implement, and optimize the ERP system and its supporting technologies. Key responsibilities include gathering and documenting business requirements, improving core processes such as order‑to‑cash, procurement, inventory, and fulfillment, and translating those requirements into NetSuite configuration and automation. The analyst also troubleshoots integration errors, monitors system performance and scripts, supports upgrades and implementations, and follows change management procedures to safeguard data integrity, reliability, and security. Collaborating closely with cross‑functional stakeholders, external vendors, Global HQ members in Korea, and the IT Systems Manager, the analyst identifies opportunities for improvement and delivers innovative solutions that align system performance with business objectives.

Key Responsibilities

Administration & End-User Support

• Act as the primary point of contact for day‑to‑day NetSuite operations and end‑user support.
• Maintain and manage user roles and permissions, including periodic access reviews.
• Configure and support saved searches, dashboards, custom fields, forms, workflows, and other configuration changes.

Configuration & Process Improvement

• Analyze, document, and improve core business processes (order‑to‑cash, procurement, inventory, and fulfillment), translating requirements into NetSuite configuration and automation.
• Gather, prioritize, and track enhancement requests, maintaining a backlog of system improvements.

Integrations, Scripting & Troubleshooting

• Troubleshoot and resolve NetSuite integration errors, performing root‑cause analysis and implementing preventative fixes.
• Monitor, deploy, and troubleshoot NetSuite scripts and workflows.
• Monitor system performance, scheduled jobs, and integration flows, proactively addressing issues before they impact users.

Projects, Governance & Documentation

• Support NetSuite upgrades and implementations, including requirements gathering, testing, user training, and documentation.
• Perform changes in a sandbox environment and follow change management procedures before deploying to production.
• Ensure data integrity, system reliability, and security, including audit support.
• Maintain thorough documentation of system configurations, integration mappings, troubleshooting procedures, and operational workflows.
• Coordinate with external consultants, vendors, SaaS providers, and Global HQ in Korea on enhancements, escalations, and technical support.
• Escalate high‑impact or architecture‑level issues to the IT Systems Manager and collaborate on long‑term solutions.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Business Information Systems, or a related field.
• 2–3 years of hands‑on NetSuite administration or ERP systems experience.
• Experience with SuiteScript, workflows, saved searches, reporting, multi‑subsidary environments, and sandbox testing.
• Familiarity with APIs and the data flows between SaaS and ERP systems.
• Experience with SaaS and ERP platforms such as Shopify, NetSuite, Celigo, SAP, or similar systems.
• Proficiency in Microsoft Office 365 (Outlook and Excel).
• Experience in the retail or e‑commerce industry.
• Strong problem‑solving, documentation, and communication skills.
• Self‑starter who adapts well to a fast‑paced, evolving environment and is eager to learn new technologies.

Preferred Qualifications

• Bilingual in Korean and English is a plus.