ERP & IT Support Specialist

Buildingstars; Maryland Heights (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Buildingstars is seeking an entry-level ERP & IT Support Specialist to join our Maryland Heights, MO headquarters. You’ll mainly support NetSuite, Google Workspace, Zoom, and SAP Concur, while providing hands-on hardware support for local staff and remote teammates.

This role offers exposure to ERP administration and desktop hardware, with room to grow into more specialized systems or admin roles as you gain experience.

Qualifications

• 0-2 years in an IT support, help desk, or application support role (internships count).
• Willingness to learn NetSuite deeply; direct experience not required but preferred.
• Basic understanding of PC hardware troubleshooting (Windows).
• Comfort with Google Workspace, Zoom, SAP Concur, and related tools.
• Strong communication skills and ability to document work clearly.
• Able to collaborate with staff from entry-level to executives.

Responsibilities

• Provide first-line ERP and application support for NetSuite users.
• Assist with day-to-day NetSuite administration tasks and user setup.
• Support Google Workspace, Zoom, SAP Concur and other apps.
• Document recurring issues and resolutions for a knowledge base.
• Assist with onboarding/offboarding processes and inventory management.
• Troubleshoot IT hardware and software for desktops, laptops, and peripherals.
• Provide remote support for staff at regional offices.

Skills

Strong communication

Detail-oriented

Problem-solver

Documentation

Adaptive learner

Education

Associate's or Bachelor's degree or certifications

Tools

NetSuite

Google Workspace

Zoom

SAP Concur

Windows

Job description

Buildingstars is a commercial cleaning franchisor, with the strongest business model in the industry. Recognized as an Inc 500 and 5000 Company multiple times, an Entrepreneur 500 Company 20+ years in a row, and Buildingstars has been named as one of the Top Workplaces for 9 years in a row. Due to tremendous growth, we are looking an entry level ERP & IT Support Specialist to join our team at our headquarters in Maryland Heights, MO. You'll spend the majority of your time supporting and administering our core business applications - primarily NetSuite, along with Google Workspace, Zoom, and SAP Concur - while also providing hands-on technical support for hardware issues, both in person for local staff and remotely for colleagues at our other regional offices (PCs, phones, and related equipment).

This is a great opportunity for someone early in their IT career who wants exposure to both application/ERP administration and traditional desktop/hardware support, with room to grow into a more specialized systems or administration role.

What You'll Do

ERP & Application Support (primary focus)

• Serve as first-line support for NetSuite users - troubleshooting login issues, permissions, saved search/report questions, and basic record errors

• Assist with day-to-day NetSuite administration tasks: user setup, role/permission assignments, and basic configuration changes under guidance from senior staff

• Support and triage issues in Google Workspace (Gmail, Drive, Calendar, admin console basics), Zoom telephony, SAP Concur and others

• Document recurring issues and their resolutions to build out internal knowledge base articles

• Escalate more complex NetSuite/SuiteScript issues to senior NetSuite administrators/developers with clear, well-documented tickets

• Help test and validate changes (new fields, workflows, saved searches) before they go live

• Lead our onboarding/offboarding processes for employees to ensure consistently smooth and efficient transitions - including access controls, hardware configuration and deployment, and inventory management

Hardware & Technical Support (secondary focus)

• Troubleshoot PC hardware and software issues (desktops, laptops, peripherals) for local staff in person and for staff at other regional offices remotely

• Support office and mobile phone issues, including setup and basic troubleshooting

• Assist with new equipment setup, imaging, and deployment for new hires

• Maintain inventory of IT hardware and assist with basic asset tracking

• Provide friendly, patient support to non-technical end users, in person and remotely

What We're Looking For

• 0-2 years of experience in an IT support, help desk, or application support role (internships and relevant coursework count)

• Familiarity with ERP systems, ticketing systems, or business applications is a plus - direct NetSuite experience is not required, but a willingness to learn it deeply is

• Basic understanding of PC hardware troubleshooting (Windows environment)

• Comfortable picking up new software tools and systems (Google Workspace, Zoom, SAP Concur, etc.)

• Strong communication skills - you'll be working directly with end users of varying technical comfort levels

• Detail-oriented, organized, and good at documenting your work

• A problem-solver who's comfortable saying "I don't know, but I'll find out"

• You are comfortable interacting with personnel from first day, entry-level employees to tenured executives

Nice to Have

• Any exposure to NetSuite, SQL, or scripting (even personal projects)

• Experience with remote support tools

• A relevant associate's or bachelor's degree, or equivalent hands-on experience/certifications (CompTIA A+, etc.)