ERP & Integrations Program Manager

Amazon

San Francisco (CA)

On-site

USD 146,000 - 198,000

Full time

9 days ago

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Job summary

Amazon’s eero team is seeking a Technical Program Manager to own the delivery of business system automations and integrations. You will work across ERP, e-commerce, cloud, and CRM systems to connect global operations and drive projects from discovery through launch and iteration.

You will collaborate with Supply Chain, Commercial Operations, Accounting, Revenue Operations, Manufacturing Operations, and Customer Experience teams, translating complex needs into actionable technical requirements

Qualifications

5+ years working directly with engineering teams
3+ years of technical product or program management experience
Experience in software development
3+ years of project management disciplines including scope, schedule, budget, quality, risk and critical path management
Experience managing programs across cross-functional teams, building processes and coordinating release schedules
Experience building and evaluating system-level technical design
Experience developing and executing/delivering product and technical roadmaps
Experience building automations or integrations with ERP, financial, or order management systems (e.g., NetSuite, SAP, Oracle)

Responsibilities

Lead business systems projects end-to-end from discovery through launch and iteration, managing multiple concurrent initiatives at different lifecycle stages
Own the project lifecycle: milestone definition, sprint planning, task grooming, and capacity forecasting
Write detailed business and technical requirements documents
Coordinate user acceptance testing and manage launch readiness, hypercare, and support transitions
Partner with Supply Chain, Commercial Operations, Accounting, Revenue Operations, Manufacturing Operations, Tax, and Customer Experience teams to gather, document, and prioritize business requirements
Be the primary point of contact for stakeholder teams during active projects
Work with external vendors and partners on integration requirements, API specifications, and implementation timelines
Coordinate with internal Amazon teams on compliance, security reviews, and shared infrastructure
Support international expansion initiatives by configuring business systems for new markets, including accounting, tax localization, 3PL integration, and order-to-cash processes
Understand technical architecture and integration patterns across ERP, cloud infrastructure, e-commerce, and CRM platforms
Use AI-assisted development tools to prototype solutions, build proof-of-concepts, and validate technical approaches before handing off to engineering for production implementation
Work with engineers to evaluate technical trade-offs, review designs, and bring a product perspective to architecture decisions
Investigate and triage bugs in business system integrations, with the ability to read code, trace issues through logs, and propose fixes with engineer review
Contribute code for lightweight automations, configuration changes, and scripting tasks under engineer oversight
Drive SOX compliance and security certification initiatives across business systems, including change management controls, access management, and audit documentation
Drive migration of legacy systems and integrations to modern, scalable platforms
Own technical debt reduction initiatives
Establish monitoring, alerting, and testing frameworks for critical business processes