ERP Integrations Engineer — Remote, Customer-Facing

Canals, Inc.; New York (NY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Canals, Inc. is hiring an Implementation Engineer for ERP integrations to help customers connect their ERP systems — including Eclipse, P21, and Infor — with Canals.

You’ll own onboarding and implementation: configuring integrations, validating data flows, and becoming an expert in how Canals interacts with distributor ERPs. You’ll support customers both pre-sale and post-sale, joining technical discovery calls when ERP-specific guidance is needed and owning the hands-on integration work once a

Qualifications

• Typically, 2–4 years in a technical implementation, technical account management, integrations, or customer engineering role at a SaaS company.
• Excitement to work directly with customers, managing implementations and troubleshooting integration issues
• Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads
• Experience with ERPs or a strong desire to learn systems like Eclipse, P21, and Infor in depth
• Strong communication skills — able to explain technical concepts clearly to both technical and non-technical users
• Excellent organization and project management abilities
• Comfort working in a fast-moving, fully remote environment with high ownership
• English proficiency required; Spanish or Portuguese a plus

Responsibilities

• Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21, Infor, SAP, Acumatica), using standardized templates and API credentials
• Become an ERP subject-matter expert, understanding how each system handles data, access, authentication, and configuration
• Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific technical questions
• Lead post-sale integration work: collect access details, configure endpoints, run tests on APIs to establish new data integrations, and validate end-to-end data flow
• Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed
• Participate in customer onboarding and go-live calls as the technical owner of the integration process
• Document integration steps, ERP nuances, and repeatable best practices for internal and customer use
• Collaborate closely with Customer Success, Support, Product, and Engineering to ensure each integration goes live smoothly
• Occasionally cover on support (Zendesk) as needed

Skills

ERP integrations

APIs & JSON

Customer-facing

Project management

Tools

Zendesk

Job description

Canals, Inc. is hiring an Implementation Engineer for ERP integrations to help customers connect their ERP systems — including Eclipse, P21, and Infor — with Canals.

You’ll own onboarding and implementation: configuring integrations, validating data flows, and becoming an expert in how Canals interacts with distributor ERPs. You’ll support customers both pre-sale and post-sale, joining technical discovery calls when ERP-specific guidance is needed and owning the hands-on integration work once a