ERP Functional Analyst – Field Services

Onto Innovation; Milpitas (CA); On-site; USD 128,000 - 192,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Employee Stock Purchase Program

Job summary

Onto Innovation in Milpitas, CA, seeks an ERP Functional Analyst for Field Services to support and optimize Oracle ERP solutions. This role involves working closely with stakeholders to ensure operational stability and improve service processes.

The ideal candidate will have a Bachelor’s degree, expertise in Oracle ERP systems, and experience in incident management. A collaborative workplace culture and competitive benefits are offered, including health, PTO, and a 401(k) program.

Qualifications

• Experience supporting large ERP datasets.
• Strong analytical and problem-solving skills.
• Proven experience in incident management.

Responsibilities

• Act as functional SME for Field Service business processes.
• Support business users with change requests and enhancements.
• Work with complex data sets within Oracle ERP.

Skills

Field Service operations

Analytical skills

Incident management

Education

Bachelor’s degree in information systems, Engineering, Business, or related field

Tools

Oracle E-Business Suite

SQL/PL/SQL

BI Publisher

Job description

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.

Job Summary & Responsibilities

The ERP Functional Analyst for “Field Services” is responsible for supporting, enhancing, and optimizing Oracle ERP solutions that enable Field Service operations across the enterprise. This role partners closely with business stakeholders to ensure system stability, data accuracy, reporting visibility, and continuous improvement of service-related processes. The position supports production incidents, enhancement initiatives, and analytics/reporting needs while working extensively with large volumes of ERP data.

Key Responsibilities

Functional Ownership

• Act as functional SME for Field Service-related business processes within Oracle ERP
• Analyze business requirements and translate them into functional system designs
• Configure, test, and deploy ERP enhancements and fixes

Operational Support

• Provide production support, including incident triage, root‑cause analysis, and resolution
• Support business users with change requests, enhancements, and process improvements
• Participate in release planning and regression testing

Data, Reporting & Analytics

• Work with large and complex data sets within Oracle ERP
• Support business stakeholders in developing, validating, and enhancing:
  • Operational reports
  • Performance dashboards
  • Service KPIs
• Partner with technical teams to validate data using SQL/PL/SQL where required

Collaboration & Documentation

• Create functional design documents, test scripts, and training materials
• Collaborate with IT, Finance, Supply Chain, and Reporting teams
• Ensure data integrity and process compliance across integrated modules

Qualifications

Required Skills & Experience

Functional Expertise

• Field Service operations
• Service requests and work orders
• Preventive maintenance
• Service contracts and warranty processes
• Integration with Inventory, Order Management, and Billing

Data & Support

• Experience supporting large ERP datasets
• Proven experience in incident management and enhancement delivery
• Strong analytical and problem‑solving skills

Oracle E‑Business Suite (EBS)

• Service modules (CS / Install Base / Depot Repair as applicable)
• Inventory (INV)
• Order Management (OM)
• Accounts Receivable (AR)
• BI Publisher reporting

Desirable / Preferred Skills

Oracle Fusion Cloud

• Field Service or Maintenance Management
• Inventory Management
• Order Management
• Oracle Transactional Business Intelligence (OTBI)
• Oracle BI Publisher
• Oracle PL/SQL for data validation and analysis
• Report and dashboard development (BI Publisher, OTBI)
• Experience in semiconductor, equipment manufacturing, or high‑tech industries

Education

Bachelor’s degree in information systems, Engineering, Business, or related field

Why Join Onto Innovation?

At Onto Innovation, we believe your work should matter—and so should your well‑being. That’s why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we’ve got you covered. You’ll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting‑edge tools—all within a collaborative, inclusive culture where your contributions are valued and recognized.

Compensation & Growth

• Base Salary Range: $128,000.00 – $192,000.00, offered in good faith and based on experience, location, and qualifications.
• Additional Rewards: Annual bonus opportunities and potential long‑term incentives tied to both company and individual success.

Empowering Every Voice To Shape The Future

Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential — without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team.

Important Note on Export Compliance

For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).