ERP Business Analyst - Operations

Southwest Economic Solutions; Detroit (MI); On-site; USD 75,000 - 110,000; Full time

Job summary

PVS is seeking an experienced ERP Business Analyst - Operations to serve as the primary liaison between business users and the IT applications team for operational ERP processes. This role collaborates with manufacturing, supply chain, inventory, warehousing, purchasing, and related functions to translate needs into effective ERP solutions.

The ideal candidate has 3–5 years of ERP support experience (preferably Microsoft Dynamics 365) and strong business analysis skills, with a practical

Qualifications

• 3–5 years ERP support experience, preferably with Microsoft Dynamics 365
• Experience translating business needs into functional requirements
• Strong collaboration with cross-functional teams and stakeholders

Responsibilities

• Serve as liaison between business users and IT for ERP processes
• Provide Level 2 ERP support and incident handling
• Translate requirements into functional specs, test plans and acceptance criteria
• Lead process improvement and release updates for ERP systems
• Create user guides and training materials for end users

Skills

Analytical thinking

Problem-solving

Communication

Education

Bachelor's degree in IT/Business/Supply Chain/Operations

ERP/ Microsoft Dynamics 365 certifications

Tools

Microsoft Dynamics 365

Job description

PVS enables our world through the safe and reliable delivery of chemistry, either created by us or sourced through trusted partners. The products and services that we provide touch everyone in some unique way. We are passionate about the work we do and abide by our guiding principles, The Nicholson Nine, to be a safe and sustainable chemical provider the world trusts. With a career at PVS, you'll play a vital role in the daily lives of millions of people.

Summary

We are seeking an experienced ERP Business Analyst - Operations - to serve as the primary liaison between business users and the IT applications team for operational ERP processes. This role will work closely with stakeholders across manufacturing, supply chain, inventory, warehousing, purchasing, and related functions to understand business needs, translate requirements into effective solutions, and provide Level 2 functional support and implementations for the ERP application. The ideal candidate has 3-5 years of ERP support experience, preferably with Microsoft Dynamics 365, and combines strong business analysis skills with a practical understanding of operational processes.

Responsibilities

Business Analysis & Requirements

• Partner with business users and process owners to understand operational challenges, objectives, and system requirements
• Facilitate discovery sessions, interviews, and process reviews to document current-state and future-state workflows
• Translate business requirements into clear functional requirements, process maps, user stories, test scripts and acceptance criteria
• Analyze requests to identify process improvements, standard ERP capabilities, and opportunities to reduce manual work
• Validate proposed solutions with business stakeholders and maintain traceability from requirements through testing and deployment

ERP Application Support

• Provide Level 2 functional support for ERP incidents, service requests, and user questions
• Investigate and resolve application issues by reproducing problems, analyzing configuration and data, and coordinating with technical resources when needed
• Prioritize support requests based on business impact and communicate status, workarounds, and resolution details to users
• Escalate complex defects or technical issues to internal development teams, vendors, or implementation partners with complete supporting documentation
• Monitor recurring issues, identify root causes, and recommend sustainable corrective actions
• Maintain support documentation, knowledge articles, troubleshooting guides, and standard operating procedures.
• Document, interpret, and implement Release updates to systems, reviewing with Business leads and with System partners to provide path forward on improvement.

Operations Process Support

• Support ERP processes used by Operations, including manufacturing, production planning, inventory management, warehouse management, procurement, quality, and related workflows
• Work with users to improve transaction accuracy, process consistency, and effective use of the ERP application
• Assist with master data review, data quality, and process controls that affect operational execution and reporting
• Collaborate with Finance, Sales, Supply Chain, and IT to resolve cross-functional process and system issues

Solution Delivery & Continuous Improvement

• Configure or coordinate approved ERP changes in accordance with established development and change-management practices
• Develop test plans and test scripts, coordinate user acceptance testing, document results, and verify that solutions meet business requirements
• Support ERP updates, enhancements, integrations, data conversions, deployments, and post-implementation activities
• Create user guides and training materials and provide training or coaching for end users and process owners
• Participate in process improvement initiatives and recommend practical solutions that improve efficiency, visibility, and user adoption

Stakeholder Communication & Documentation

• Build effective working relationships with end users, subject matter experts, process owners, IT team members, and external partners
• Communicate technical and functional concepts clearly to both business and technical audiences
• Provide regular updates on assigned incidents, requests, enhancements, risks, and dependencies
• Maintain accurate documentation of requirements, decisions, configurations, testing, and support resolutions

Skills & Abilities

• Strong analytical, problem-solving, and critical-thinking skills
• Excellent listening, facilitation, documentation, and communication skills
• Customer-focused approach with the ability to build trust and support users through change
• Ability to manage multiple priorities, follow through on commitments, and work effectively with limited supervision
• Attention to detail and a commitment to accurate, sustainable solutions

Education and Experience

• Bachelor's degree in Information Technology, Business, Supply Chain, Operations Management, or a related field preferred
• Relevant ERP, business analysis, or Microsoft Dynamics 365 certifications are a plus

PVS values diversity and is committed to upholding the laws and regulations published by the Equal Employment Opportunity Commission. As an equal opportunity employer, PVS makes all employment-related decisions based upon qualifications, merit, and business needs.

Applicants must be able to pass a drug screen and background check.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.