Enterprise Application Support Analyst

Prosum; Redondo Beach (CA); On-site; USD 55,000 - 69,000; Full time

Job summary

Prosume Enterprise, Inc.??? Prosum is seeking an Enterprise Application Support Analyst to provide day-to-day support for our ERP environment and other enterprise systems in Redondo Beach, CA. The role collaborates with business users, IT teams, and vendors to troubleshoot issues and drive improvements.

This contract position spans 6 to 12 months with potential conversion to full-time. The ideal candidate has 3+ years of ERP support experience, strong problem-solving and communication skills,

Qualifications

• 3+ years of experience supporting enterprise business applications.
• Hands-on ERP application support experience is required.
• Strong problem-solving, analytical, and communication skills.
• Ability to work effectively with both technical teams and business stakeholders.

Responsibilities

• Provide day-to-day support and troubleshooting for the ERP and other enterprise applications.
• Partner with business users to understand issues, requirements, and opportunities for improvement.
• Investigate application problems, perform root-cause analysis, and coordinate resolutions.
• Support system enhancements, upgrades, testing, integrations, and implementations.
• Manage application incidents, service requests, documentation, and vendor relationships.
• Assist with reporting, data analysis, and process improvement initiatives.

Skills

ERP experience

Problem-solving

Analytical thinking

Communication skills

Stakeholder collaboration

Testing & troubleshooting

Vendor coordination

Tools

Power BI

Coupa

MES

PLM

SQL

Job description

Enterprise Application Support Analyst

Location: Redondo Beach, CA (2-3 days/week onsite)

Contract duration: 6-12 months with possibility of converting to full time

Rate: $40/hr - $50/hr

We are seeking an Enterprise Application Support Analyst to provide support for critical business applications, with a primary focus on our ERP environment. This role will work closely with business users, IT teams, and vendors to troubleshoot issues, improve processes, and ensure our applications effectively support the business.

Responsibilities

• Provide day-to-day support and troubleshooting for the ERP and other enterprise applications.
• Partner with business users to understand issues, requirements, and opportunities for improvement.
• Investigate application problems, perform root-cause analysis, and coordinate resolutions.
• Support system enhancements, upgrades, testing, integrations, and implementations.
• Manage application incidents, service requests, documentation, and vendor relationships.
• Assist with reporting, data analysis, and process improvement initiatives.

Required Qualifications

• 3+ years of experience supporting enterprise business applications.
• Hands-on ERP application support experience is required.
• Strong problem-solving, analytical, and communication skills.
• Ability to work effectively with both technical teams and business stakeholders.
• Experience with application testing, troubleshooting, and vendor support.

Preferred Qualifications

• Experience supporting applications in a manufacturing environment.
• Experience with Power BI, Coupa, MES, or PLM.
• Experience with SQL, data analysis, system integrations, or APIs.
• Familiarity with supply chain, procurement, manufacturing, inventory, quality, or finance processes.