eRecord System Coordinator

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 85,000 - 105,000; Full time

Job summary

UPMC is seeking a full-time, salaried eRecord System Coordinator to join the Clinical Informatics team. The role provides broad exposure to Epic workflows, clinical operations, and IT partners, with growth opportunities through the established career ladder.

The ideal candidate is organized, adaptable, and an effective communicator. The position is hybrid with remote work predominating, and up to 30% travel to UPMC sites as needed.

Qualifications

• Proven communication and interpersonal skills.
• Maintains high attention to detail and accurate documentation.
• Able to work across clinical workflows and collaborate with IT partners.

Responsibilities

• Ensures security and confidentiality policies are upheld.
• Deploys production applications with ISD staff, clients or vendors.
• Troubleshoots go-live questions and issues.
• Educates staff on Epic workflows and quality measures related to the eRecord.
• Maintains knowledge of clinic Epic usage and workflows.
• Provides on-site go-live support for new practices using Epic.

Skills

Communication skills

Strong computer and typing skills

Detail oriented

Verbal and written communication

Professional interaction

Education

High school diploma or GED

Bachelor's degree

IT/clinical ambulatory care experience

Tools

Epic

Job description

UPMC is seeking a full-time, salaried eRecord System Coordinator to join the Clinical Informatics team. This role provides broad exposure to Clinical Operations, Epic workflows, and UPMC staff, with opportunities for growth through Clinical Informatics' established career ladder. This role requires someone to be comfortable with clinical workflows within many different specialties by collaborating with other Informaticists, Operational Leaders and IT partners. The ideal candidate is organized, adaptable, and an effective communicator.

Job Location:
This position is hybrid. Most work will be completely remote, but the role will also include up to 30% travel to UPMC sites.

Job Hours:
This role follows a standard Monday--Friday schedule, with occasional on-call coverage during go-live periods that may require nights, weekends, and travel to UPMC sites.

Purpose:

Under the direction of the Manager/Director, Clinical and Operational Informatics (DCOI), the Clinical Informatics eRecord System Coordinator has the responsibility and accountability of assessing and assisting in the investigation, development, and implementation of new technology as it relates to Ambulatory clinical practice and serving as a liaison for end users and the Informatics division. Clinical Informatics eRecord System Coordinator participates in project teams to ensure a successful, on time go live. He/she develops and maintains project deliverables in accordance with application project goals. He/she gathers and communicates data to the manager/DCOI, or others as requested. Frequent travel within region/system required. Position requires schedule flexibility as directed by manager/DCOI.

Responsibilities:

• Ensures that security and confidentiality policies are upheld and enforced.
• Works with ISD staff, clients and/or vendor staff to deploy production applications.
• Answer questions or troubleshoot basic problems during go live.
• Understands the importance of quality and regulatory initiatives at UPMC and educates the practice staff and providers on the importance of meeting measures as they relate to the eRecord.
• Maintain a solid working knowledge of the proficiency of each user in the clinic as they use Epic.
• Assures quality of information through business case and application-level testing; validates test results to initial business needs.
• Maintains a positive attitude characterized by caring and support for patients, visitors, medical staff, peers and coworkers.
• Develop and maintain an understanding of the practice's Epic workflows.
• Works with ISD staff, clients and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development applications options.
• Provides on-site go live support on a prescheduled basis for new practices going live on Epic.
• Works with ISD staff, clients and/or vendor staff to deploy production applications.
• Identify issues that need to be escalated through the appropriate process in a timely manner.
• Ensures appropriate knowledge and use of Epic tools.
• High school diploma or GED required bachelor's degree OR 2 - 4 years practical experience in IT or in clinical ambulatory care preferred.
• Must have access to a car and will be responsible for travel to implementation sites.
• Must be able to interact tactfully and professionally with patients, clinic/physician/project staff, and management.
• Able to perform basic/standard IT procedures and protocols.
• Relies on buddy system/coach to demonstrate applied skills and to guide non-routine actions.
• Strong computer and typing skills.
• Good verbal, and written communication skills.
• Detail oriented and possess a high degree of concentration to assure accurate documentation into the eRecord.
• Able to perform job responsibilities and make decisions in a fast-paced work environment.
• Knowledge of medical record format and content of patient records. Ability to review medical records, read physician documentation and verify patient identification.
• Competent knowledge and understanding of anatomy/physiology, medical terminology, medical abbreviations and prescription drugs.
• Must be able to work flexible hours (i.e. some evening and weekend hours may be necessary periodically). Maintain strict confidentiality of patient information and adhere to HIPAA regulations.

Preferred: (Not Required)

• Experience with one or more of the following UPMC Service lines is preferred: Dental, OMF, Cardiology, HVI, Cardiothoracic Surgery, Urology, Orthopedics, Podiatry, Rheumatology, Family Medicine, Internal Medicine, Primary Care, Infectious Disease, Geriatric Medicine, Connect/Affiliate Programs.
• A wide variety of work experience and education would work well in this position, but it would be preferred if a candidate has clinical exposure -- Ambulatory Clinical Staff of all positions (MA, LPN, RN, front desk).
• Current or past internal employee or contractor.

Licensure, Certifications, and Clearances:

• Driver's License
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran