ER Veterinary Client Care Coordinator

ethosveterinaryhealth; Alpharetta (GA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Generous paid time off

401(k) with employer match

CE allowance

Uniform allowance

Employee pet discount

HSA and FSA

Disability insurance

Life insurance

Professional development assistance

EAP

Employee referral program

Job summary

Alpharetta Veterinary Specialty + Emergency (AVSE) in Alpharetta, GA is seeking a full-time Emergency Veterinary Client Care Coordinator to join our Emergency Services team. You will act as the connection between veterinarians, clients, and staff to ensure clear communication and efficient patient flow.

Responsibilities include presenting treatment plans, discussing services, and managing invoices while maintaining accurate documentation and compassionate client communication in a busy emergency

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of veterinary experience.
• Strong client service and communication skills.
• Excellent verbal, written, and listening communication skills.
• Fluent English speaking and reading.

Responsibilities

• Lead estimate creation and treatment plan presentation to clients.
• Clearly communicate the value of recommended services and help clients understand treatment options.
• Review final invoices with clients prior to discharge.
• Maintain up-to-date awareness of patient needs, status, treatment plans, and progress.
• Monitor client wait times and provide timely follow-up and communication.
• Serve as the primary communication liaison between clients, veterinarians, Veterinary Technicians, and front-office team members.
• Provide timely patient updates while managing client expectations throughout the visit.
• Accurately receive, document, and relay phone, email, and fax communications.
• Assist veterinarians with medical records, charting, treatment plans, and discharge documentation.
• Coordinate patient discharges and ER transfers in collaboration with the Veterinary Technician team.
• Explain basic discharge instructions, medications, and home-care recommendations to clients.
• Collaborate with Client Service Specialists and clinical staff to maintain efficient workflow and continuity of care.
• Take ownership of assigned responsibilities and follow established processes consistently.

Skills

Client communication

Veterinary experience

Verbal communication

Written communication

Listening skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

Alpharetta Veterinary Specialty + Emergency (AVSE) in Alpharetta, GA is seeking a full-time Emergency Veterinary Client Care Coordinator to join our Emergency Services team. You will act as the connection between veterinarians, clients, and staff to ensure clear communication and efficient patient flow.

Responsibilities include presenting treatment plans, discussing services, and managing invoices while maintaining accurate documentation and compassionate client communication in a busy emergency