ER Unit Secretary — Fast-Paced Admin & Communications

North Arkansas Regional Medical Center; Harrison, Northern (AR, KY); Hybrid; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Health plan options

Dental and vision coverage

401(k) retirement plan

Paid Leave and Holidays

Employee assistance program

Job summary

North Arkansas Regional Medical Center in Harrison, AR seeks a Unit Secretary for the Emergency Department. This fast-paced role provides essential clerical support, ensuring smooth patient flow and accurate recordkeeping while assisting nurses and physicians.

Under supervision, you will manage admissions, handle calls, and maintain ER/On-Call schedules with professionalism, accuracy, and empathy for patients and families. This position is full-time and non-exempt.

Qualifications

• Clerical experience with excellent customer service and phone etiquette.
• Strong problem-solving and organizational skills.
• Proficiency in English (reading, writing, and speaking).
• Proficient with computers, prioritization, and multitasking in a fast-paced environment.
• Legible handwriting and accurate spelling.

Responsibilities

• Assist with patient admissions and gather required information.
• Keep the Charge Nurse informed of family requests and patient status.
• Provide friendly, courteous, and professional communication with patients and families.
• Complete initial portions of ER records and ensure accuracy.
• Obtain signatures for treatment authorization, surgical consent, and transfers.
• Review and correct pending departures in the ER log book.
• Maintain the hospital-wide Physician On-Call schedule.
• Post surgeries and other entries in the OR log book.
• Ensure all ER charts are complete, properly labeled, and signed by the attending physician.
• Answer calls for the physician answering service line per policy.
• Coordinate Trauma Transfers and meet reporting requirements.
• Communicate critical needs promptly to ancillary departments.
• Refer problems to the Unit Manager.
• Perform additional related duties as assigned.

Skills

Customer service

Phone etiquette

Organizational skills

High-stress handling

English proficiency

Education

High school diploma or equivalent

Tools

Meditech

Medical terminology

Job description

North Arkansas Regional Medical Center in Harrison, AR seeks a Unit Secretary for the Emergency Department. This fast-paced role provides essential clerical support, ensuring smooth patient flow and accurate recordkeeping while assisting nurses and physicians.

Under supervision, you will manage admissions, handle calls, and maintain ER/On-Call schedules with professionalism, accuracy, and empathy for patients and families. This position is full-time and non-exempt.