ER Service Lead: Clinician Mentorship & Strategy

BluePearl Pet Hospital; Northfield Township (IL); On-site; USD 140,000 - 190,000; Full time

Job summary

BluePearl Pet Hospital in Northfield, IL seeks a full-time ER Service Head to work alongside our ER clinicians, specialists, and leadership team.

The ideal candidate will have a DVM from an accredited university, completed an internship, and at least three years of ER experience; leadership experience preferred. Responsibilities include scheduling, meetings, mentoring, and ER/ICU case management to drive service improvements.

Qualifications

• DVM from an accredited university.
• Completed an internship.
• At least three years of ER experience.
• Leadership experience preferred.

Responsibilities

• Schedule the ER Clinicians, including PTO requests, depending on location.
• Lead regular ER Clinician meetings and participate in hospital leadership meetings.
• Mentor ER Clinicians and oversee ER/ICU staff.
• Oversee ER case management and provide guidance as needed.
• Integrate emergency and specialty services for hospitalized cases.
• Assist in patient safety reporting for the emergency department.
• Recruit new Emergency Clinicians and assign mentors for retention.
• Address customer service issues and follow up with management.
• Partner with hospital leadership to identify improvement opportunities for ER care and client service.
• Support performance reviews and collaborate with Medical Director and hospital leadership on ER/ICU personnel issues.
• Assist with capital purchases for the ICU/ER department.

Skills

Leadership experience

ER experience

Education

DVM from an accredited university

Completed internship

Job description

BluePearl Pet Hospital in Northfield, IL seeks a full-time ER Service Head to work alongside our ER clinicians, specialists, and leadership team.

The ideal candidate will have a DVM from an accredited university, completed an internship, and at least three years of ER experience; leadership experience preferred. Responsibilities include scheduling, meetings, mentoring, and ER/ICU case management to drive service improvements.