ER Registration Specialist — Compassionate Patient Intake

Northwest Health - La Porte; La Porte (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest Health - La Porte is seeking an ER Registrar to manage patient intake and registration in the Emergency Department, gathering personal, insurance, and medical information with a focus on accuracy and confidentiality.

You will verify details, collect co-pays, explain insurance requirements, sign consent forms when needed, and support documentation and communication across clinical and administrative teams to ensure smooth patient flow.

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of healthcare experience in patient registration or front desk.
• 0-2 years of customer service experience preferred.

Responsibilities

• Greet patients and families professionally and compassionately.
• Register patients for emergency services and collect required information.
• Verify patient identity and insurance details for billing.
• Explain and obtain signatures on consent forms as needed.
• Verify insurance coverage and eligibility for accurate billing.
• Collect co-pays and inform patients of financial obligations.
• Assist with insurance questions and documentation across teams.
• Maintain accurate records and confidentiality in a fast-paced setting.

Skills

Communication skills

Customer service

Insurance verification

Medical terminology

EHR familiarity

Registration software

Confidential information handling

Interpersonal skills

Stress management

Education

Medical office administration training

Tools

EHR systems

Registration software

Job description

Northwest Health - La Porte is seeking an ER Registrar to manage patient intake and registration in the Emergency Department, gathering personal, insurance, and medical information with a focus on accuracy and confidentiality.

You will verify details, collect co-pays, explain insurance requirements, sign consent forms when needed, and support documentation and communication across clinical and administrative teams to ensure smooth patient flow.