ER Patient Liaison & Care Navigator

Intergrated Pain Management SC; Arlington Heights (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Career advancement

Job summary

Intergrated Pain Management SC is seeking Emergency Department Patient Liaisons to engage eligible accident patients in the ER, guiding them to follow-up resources and coordinating care with external case management teams. This third-party role operates in a high-demand hospital environment and emphasizes patient-centered guidance and compliant documentation.

The role emphasizes collaboration with the hospital care team, rapid information handoff for external follow-up, and clear communication

Qualifications

• Healthcare knowledge relevant to ER settings.
• Experience documenting in electronic medical records (EMR).
• Ability to coordinate with ER staff and external case management teams.

Responsibilities

• Identify eligible accident patients in the ER after stabilization and provide overview of follow-up care options within the hospital network.
• Collaborate with the hospital care team to ensure smooth handover of patient information for ongoing external care coordination, including medical and legal support.
• Provide patients with resources on next steps, follow-up appointments, specialists, and potential legal assistance.
• Accurately document all interactions in the system, ensuring compliance with privacy regulations and hospital policies.

Skills

Healthcare knowledge

EMR documentation

Interdepartmental coordination

Job description

Intergrated Pain Management SC is seeking Emergency Department Patient Liaisons to engage eligible accident patients in the ER, guiding them to follow-up resources and coordinating care with external case management teams. This third-party role operates in a high-demand hospital environment and emphasizes patient-centered guidance and compliant documentation.

The role emphasizes collaboration with the hospital care team, rapid information handoff for external follow-up, and clear communication