ER Patient Access & Financial Services Specialist

Mount Carmel Health System; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Generous paid time off

Tuition reimbursement

DailyPay

Diversity & Inclusion groups

Job summary

Mount Carmel East Emergency Room Registration is seeking a Patient Financial Specialist I to collect accurate registration information, deductibles, co-pays, and deposits, and determine patient financial responsibility. You will review CPT/ICD-9 data to ensure third-party compliance and assist with billing questions.

This full-time role in Columbus requires customer-service experience and basic medical terminology. HFMA CRCR or NAHAM CHAA certification is required within 12 months of hire.

Qualifications

• High school diploma or equivalent.
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
• Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

Responsibilities

• Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.
• Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
• Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives.
• Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
• Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Skills

Customer service

Data entry

Communication

Education

HFMA CRCR or NAHAM CHAA

Job description

Mount Carmel East Emergency Room Registration is seeking a Patient Financial Specialist I to collect accurate registration information, deductibles, co-pays, and deposits, and determine patient financial responsibility. You will review CPT/ICD-9 data to ensure third-party compliance and assist with billing questions.

This full-time role in Columbus requires customer-service experience and basic medical terminology. HFMA CRCR or NAHAM CHAA certification is required within 12 months of hire.