ER- Nurse Manager- Full Time

Connecticut Children's; Hartford (CT); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player in pediatric healthcare is looking for a dedicated Manager to oversee department operations and ensure high-quality patient care. This role involves supervising staff, managing resources efficiently, and fostering a collaborative environment for optimal patient outcomes. With a commitment to continuous improvement and a focus on team development, this position offers the opportunity to make a significant impact in the lives of children and their families. Join a passionate team that values innovation and excellence in pediatric healthcare, and help shape the future of children's well-being.

Qualifications

• Minimum 5 years relevant nursing experience required.
• Current State of Connecticut RN licensure and BLS/CPR certification required.

Responsibilities

• Supervise daily operations and ensure adequate staffing levels.
• Facilitate teamwork and resolve employee relations issues.
• Lead quality improvement initiatives and monitor compliance.

Skills

Leadership Skills

Communication Skills

Conflict Resolution

Problem-Solving

Decision-Making

Computer Proficiency

Team Building

Education

Bachelor of Science in Nursing (BSN)

Master's Degree

Tools

Microsoft Word

Microsoft Excel

Job description

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Job Description
The Manager is accountable for the overall quality of service provided by the department and for the supervision of the department’s team members. The Manager ensures adequate staffing levels, appropriately trained staff, and the most efficient use of resources. The Manager will delegate to other team members.

Responsibilities

DEPARTMENT LEADERSHIP

• Supervises and coordinates the day-to-day activities and operations of the department, and patient care, on an assigned shift or delegates to others.
• Ensures adequate staffing levels on a day-to-day and long-term basis.
• Establishes and maintains a flexible staffing plan to ensure quality care, patient safety and the most efficient use of resources.
• Facilitates teamwork and cooperation among staff, effectively follows-up and resolves routine and complex employee relations issues, seeking support from the Director and/or Human Resources as needed.
• Recruits, selects new staff; works with Education and Development to ensure a complete orientation process for nursing and PCA staff; coordinates or delegates the organization of the orientation process for other staff.
• Participates in all phases of the performance management process (planning, ongoing feedback/coaching, appraisal); works with Assistant Nurse Managers to ensure all reviews and coaching are completed in an accurate and timely manner.
• Implements and monitors the CCMC care delivery model within the unit consistent with other patient care units.
• Develops (or provides input to) department staffing plans to ensure patient safety and most efficient use of resources.
• Flexes staffing, as needed.
• Role models professionalism at all times.
• Provides input to or develops department budget, monitors expenses and accounts for monthly variances.
• Ensures compliance with regulations of JCAHO, State, OSHA and other regulatory bodies.
• Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with CCMC’s values, mission and behaviors.

CLINICAL PRACTICE

• Competent to provide direct clinical care as needed. Provides safe, appropriate patient care to a defined patient population according to CCMC and department policies and standards.
• Coordinates with Education and Development to ensure staff receive education on new treatment modalities and on the care of new patient populations.
• Facilitates teamwork among department staff and between departments to help ensure a seamless service and optimal care to patients and families.

MULTI –DISCIPLINARY COLLABORATION

• Demonstrates effective communication and collaboration skills with all members of the health care team.
• Develops, or assists others in developing comprehensive plans of care that recognize the multidisciplinary contributions to patient care.

DOCUMENTATION

• Conducts chart reviews and follows-up to ensure ongoing readiness for regulatory purposes.
• Completes all required documentation in a timely manner, according to CCMC policies and standards; necessary information is effectively communicated to all members of the health care team.
• Serves as a role model and provides feedback to clinical staff regarding compliance with department documentation standards.

PATIENT/FAMILY PARTNERSHIP AND EDUCATION

• Follows through to resolution issues identified in patient satisfaction survey or through patient/parent complaint.
• Monitors, trends, and evaluates patient/family responses to their experience in the PICU and at CCMC.
• Provides appropriate education to staff on patient and family satisfaction. Ensure staff provide patient and family education and document appropriately.

QUALITY IMPROVEMENT

• Demonstrates commitment to continuous quality improvement; leads change processes by independently coordinating department-based quality improvement activities for the department and or organization; collaborates in the review and development of policies and procedures.
• Implements improvements, and coordinates with educator to ensure appropriate education of staff; and, ensures system for ongoing monitoring and evaluation. Identifies clinical issues and leads quality improvement and/or research activities directed toward improving patient care.
• Participates in department Balanced Score Card business reviews and develops and implements action plans as needed.
• Collaborates with physician leaders to manage clinical and non-clinical support staff.
• Supervises day to day operations and support staff.

Qualifications

Education and/or Experience Required

• Education Required: BSN required.
• Education Preferred: Master's degree preferred.
• Experience Required: Minimum 5 years relevant nursing experience required.

License and/or Certification Required

• Current State of Connecticut Registered Nurse licensure required and maintained thereafter.
• Current Basic Life Support (BLS) / CPR in adult, child & infant is required upon hire and maintained.

Knowledge, Skills and Abilities Required

• Knowledge of day-to-day needs of patient population.
• Accreditation and certification requirements and standards.
• Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families.

• Skills: Demonstrates computer proficiency in Windows environment; and use of Internet as research tool.
• Intermediate level skills in Microsoft Word and Excel.
• Demonstrates leadership and management skills including communication, conflict resolution, team building, problem-solving and decision-making.

• Ability to work off-shifts occasionally to meet with staff on different shifts.
• Provide expert care and consultation to patients/families; to demonstrate clinical competencies within specialty area and assess the competencies of others.
• Demonstrate all of the CCMC Leadership Competencies.
• Communicate effectively, both orally and in writing.
• Utilize independent judgment to resolve problems and make decisions on routine managerial matters on assigned shift.
• Supervise and train employees, foster employee development and performance management.
• Act in a professional capacity and serve as a professional role model.
• Coordinate quality assurance programs, and enforce organizational and unit policies, procedures and standards.
• Demonstrates or has the ability to demonstrate all the clinical competencies within the department within 6 months from start date.

About Us

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.

About The Team

Connecticut Children’s Emergency Department is a collaborative team of highly trained and experienced emergency medicine team members that provide comprehensive, multidisciplinary pediatric care to children from birth to 22 years of age. Our 47 bed pediatric ED has an annual volume of approximately 62,000 visits and is designated by the American College of surgeons as a Level 1 Pediatric trauma center. Connecticut Children’s earned the 2023 Best Children’s Emergency Care Award for receiving a perfect score for the level of care and expertise offered in our Emergency Department. CT Children’s hospital is Magnet recognized by the American Nurses Credentialing Center.