ER Financial Counselor — Help Patients Navigate Care Costs

Indiana University Health; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Indiana University Health is seeking an Emergency Room Financial Counselor onsite at Methodist Hospital. The role involves working with patients to identify financial needs, verify coverage, assess financial assistance options, and set up payment plans within a fast-paced ED environment.

You will coordinate with clinical and revenue-cycle teams, ensuring compassionate service while meeting revenue goals. The position requires prior ED financial counseling experience, knowledge of Medicaid and

Qualifications

• Experience in hospital or Emergency Department financial counseling.
• Experience with self-pay, Medicaid eligibility, financial assistance, and payment plans.
• Knowledge of insurance verification, patient responsibility and revenue-cycle processes.
• Experience with uninsured/underinsured populations.
• Experience using EHR and patient accounting systems.
• Bilingual communication skills are a plus.

Responsibilities

• Identify financial needs and verify coverage for patients in the Emergency Department.
• Assess financial assistance options and establish payment arrangements.
• Resolve financial barriers while balancing compassionate patient interaction and revenue-cycle targets.
• Collaborate with clinical, registration, social work, and revenue-cycle teams in a fast-paced ED setting.

Skills

Financial counseling

Insurance verification

Medicaid eligibility

Payment plans

Revenue cycle

Patient communication

Bilingual (plus)

Team collaboration

Education

Indiana Navigator license

Tools

Electronic Health Record

Patient accounting systems

Job description

Indiana University Health is seeking an Emergency Room Financial Counselor onsite at Methodist Hospital. The role involves working with patients to identify financial needs, verify coverage, assess financial assistance options, and set up payment plans within a fast-paced ED environment.

You will coordinate with clinical and revenue-cycle teams, ensuring compassionate service while meeting revenue goals. The position requires prior ED financial counseling experience, knowledge of Medicaid and