ER Admissions Specialist – Evenings (40h, Frisco)

Texas Health Resources; Frisco (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k

PTO

Medical & Dental

Parental Leave

Tuition Reimbursement

Growth Opportunities

Job summary

Texas Health Frisco is seeking an Admissions Specialist for the Admitting ER, evenings shift. You will greet patients, collect demographics, verify insurance, and educate on financial responsibilities, ensuring accurate records throughout the visit.

The role requires comfort in a high-stress environment, empathy, and strong customer service. Training occurs in Arlington locations; opportunities for growth are highlighted in a collaborative, patient-centered setting.

Qualifications

• High School Diploma or Equivalent required.
• 1 year of customer service required.
• 2 years of professional office/healthcare experience preferred.
• Emergency/Registration experience a plus.
• CHAA - Certified Healthcare Access Associate preferred within 12 months of hire.
• CPI - Crisis Prevention Intervention Training required within 90 days of hire.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
• Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
• Requires exceptional listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health, and suffering patients in addition to life-or-death situations.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.

Responsibilities

• Welcome patients and families on arrival, set the tone for the visit.
• Gather complete demographic information for EHR integrity.
• Identify network coverage and obtain/validate benefits and pre-certification.
• Educate patients about legal, ethical, and compliance documents and ensure consent.Sign
• Engage with patients to explain financialobligations and prepare estimates for co-pays and balances.

Skills

Customer service

Data entry

Communication skills

Problem solving

Attention to detail

Empathy

Multitasking

Education

High School Diploma or equivalent

CHAA certification preferred

CPI training within 90 days

Tools

Epic

Microsoft Office

Electronic health records

Job description

Texas Health Frisco is seeking an Admissions Specialist for the Admitting ER, evenings shift. You will greet patients, collect demographics, verify insurance, and educate on financial responsibilities, ensuring accurate records throughout the visit.

The role requires comfort in a high-stress environment, empathy, and strong customer service. Training occurs in Arlington locations; opportunities for growth are highlighted in a collaborative, patient-centered setting.