Admissions Specialist - Admitting ER

Texas Health Resources; Frisco (TX); In loco; USD 42.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k

PTO

Medical & Dental

Parental Leave

Tuition Reimbursement

Growth Opportunities

Descrizione del lavoro

Texas Health Frisco is seeking an Admissions Specialist for the Admitting ER, evenings shift. You will greet patients, collect demographics, verify insurance, and educate on financial responsibilities, ensuring accurate records throughout the visit.

The role requires comfort in a high-stress environment, empathy, and strong customer service. Training occurs in Arlington locations; opportunities for growth are highlighted in a collaborative, patient-centered setting.

Competenze

• High School Diploma or Equivalent required.
• 1 year of customer service required.
• 2 years of professional office/healthcare experience preferred.
• Emergency/Registration experience a plus.
• CHAA - Certified Healthcare Access Associate preferred within 12 months of hire.
• CPI - Crisis Prevention Intervention Training required within 90 days of hire.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
• Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
• Requires exceptional listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health, and suffering patients in addition to life-or-death situations.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.

Mansioni

• Welcome patients and families on arrival, set the tone for the visit.
• Gather complete demographic information for EHR integrity.
• Identify network coverage and obtain/validate benefits and pre-certification.
• Educate patients about legal, ethical, and compliance documents and ensure consent.Sign
• Engage with patients to explain financialobligations and prepare estimates for co-pays and balances.

Conoscenze

Customer service

Data entry

Communication skills

Problem solving

Attention to detail

Empathy

Multitasking

Formazione

High School Diploma or equivalent

CHAA certification preferred

CPI training within 90 days

Strumenti

Epic

Microsoft Office

Electronic health records

Descrizione del lavoro

Admissions Specialist - Admitting ER Full Time - Evenings

Bring your passion to Texas Health so we are Better Together

Work location: Texas Health Frisco - 12400 N Dallas Parkway, Frisco, TX 75033

Work hours: Full Time; 40 hours per week - Monday-Friday 3pm-11pm

Training: Must be available for one week of system training at 612 E Lamar Blvd, Arlington, TX 76011 and at least two weeks of classroom training required Monday - Friday from 8:30am-5pm at 500 E Border, Arlington, TX 76010. Training weeks may not be consecutive.

Admitting Emergency Room Highlights:

• Collaborative

• Innovative environment

• Invested in their employees

Here's What You Need

• High School Diploma or Equivalent required

• 1 year of customer service required

• 2 years of professional office/healthcare experience preferred

• Emergency/Registration experience a plus

• CHAA - Certified Healthcare Access Associate preferred within 12 months of hire

• CPI - Crisis Prevention Intervention Training required within 90 days of hire

• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.

• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.

• Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.

• Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.

• Requires exceptional listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.

• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health, and suffering patients in addition to life-or-death situations.

• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.

• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership

What You Will Do

• As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.

• During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.

• To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered.

• Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.

• Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.

Additional perks of being a Texas Health Admissions Specialist

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment program, as well as several other benefits.

• A supportive team environment with outstanding opportunities for growth.

Entity Highlights:

Texas Health Frisco is a 93-bed, acute-care, full-service hospital, and medical office community offering primary care and multispecialty medicine. Our location in the North DFW area provides convenient care to the residents of Frisco and surrounding areas. We specialize in women's services, outpatient surgery, NICU and emergency medicine. Plus, we've earned Magnet® status, Joint Commission certifications and we're a Baby Friendly designated facility. You belong here.

If you're ready to join us in our mission to improve the health of our community, then let's show the world how we're even better together!

Learn (https://jobs.texashealth.org/why-texas-health/) more about our culture, benefits, and recent awards.

Do you still have questions or concerns? Feel free to email your questions to [e-mail]

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Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.