ER Admissions Specialist: Caring Patient Access

Texas Health Resources; Plano (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401k

PTO

Medical insurance

Dental insurance

Paid Parental Leave

Flex spending

Tuition reimbursement

Student loan repayment

Job summary

Texas Health Resources is seeking an Admissions Specialist for the Admitting ER at Plano. The role involves welcoming patients, collecting demographic data, verifying benefits, and guiding patients through waivers and financial obligations.

The position requires a high-school diploma or equivalent; associate degree is preferred. Training will cover CLIA and Epic software; bi-lingual abilities are a plus in a fast-paced hospital setting.

Qualifications

• HS diploma or equivalent required.
• Associate degree preferred.
• CLIAFE must comply with CLIA regulations regarding foreign education equivalency required.
• 1 year relevant customer service experience required.
• 2 years professional office/healthcare experience preferred.
• 5 years customer service experience preferred.
• 6 months of intermediate computer skills preferred or
• 1 year healthcare, referral processing, scheduling preferred.
• CHAA - Certified Healthcare Access Associate preferred.
• CPI - Crisis Prevention Intervention Training required within 90 days of hire.

Responsibilities

• Welcome patients and families when they arrive, set a welcoming tone for the visit.
• Accurately gather demographic information for EHR integrity.
• Identify network coverage and obtain/validate healthcare benefits and pre-certification for tests/procedures to maximize reimbursement.
• Educate patients/families about consent forms and regulatory documents.
• Explain financial obligations and prepare estimates for co-pays, self-pay deposits, and balances.

Skills

Customer service

Office/Healthcare experience

Computer skills

Bi-lingual

Education

High School Diploma

Associate degree preferred

CLIAFE foreign education equivalency

Tools

Epic

Microsoft Office

Job description

Texas Health Resources is seeking an Admissions Specialist for the Admitting ER at Plano. The role involves welcoming patients, collecting demographic data, verifying benefits, and guiding patients through waivers and financial obligations.

The position requires a high-school diploma or equivalent; associate degree is preferred. Training will cover CLIA and Epic software; bi-lingual abilities are a plus in a fast-paced hospital setting.