Equity Mining & Customer Experience Specialist

Proctor Ford; Thomasville (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K Plan

Vacation and Sick Leave

Paid Holidays

Paid Training

Counseling Services

Health and wellness

Supplemental Insurances

Discounts on products and services

Job summary

Proctor Ford in Thomasville, GA is seeking a motivated team member to assist in developing and executing equity mining initiatives and to enhance the consumer experience across our service and sales channels. You will analyze equity mining software to identify prospects, connect customers to their salesperson, and contribute to data-driven improvements through interviews and reports.

Join a dealership that values teamwork, provides robust training, and rewards dedication with comprehensive

Qualifications

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Good communication skills both verbal and written
• Computer savvy with word processing and spreadsheets

Responsibilities

• Analyze equity mining software to determine best prospects to engage in the Ford service department.
• Connect priority customers to their current salesperson
• Call and email equity mining opportunities
• Greeting and welcoming overflow customers
• Conduct customer interviews and surveys, analyzing and compiling data to report to service and sales managers for continuous improvement
• Engaging daily minimum number of service customers
• Developing and nurturing relationships scheduled marketing initiatives
• Orphan data mining
• Showroom visit phone follow-up
• Inbound phone call overflow
• Data Merging (as needed)
• Consistent sales, product, and equity mining training

Skills

Equity mining

Customer experience

Data analysis

Communication

Self-starter

Tools

CRM software

Microsoft Office

Job description

Proctor Ford in Thomasville, GA is seeking a motivated team member to assist in developing and executing equity mining initiatives and to enhance the consumer experience across our service and sales channels. You will analyze equity mining software to identify prospects, connect customers to their salesperson, and contribute to data-driven improvements through interviews and reports.

Join a dealership that values teamwork, provides robust training, and rewards dedication with comprehensive