Equity-Eligible Client Success & Ops Coordinator

Daisy; New York (NY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Equity

Benefits package

3 days in-office per week

Job summary

Daisy is seeking an Account Coordinator to help reinvent property management for smaller buildings. You will work cross-functionally across account management, resident experience, and building operations, building and scaling the Daisy Lite offering.

Join a fast-growing startup and contribute to the Daisy community while coordinating vendor appointments, maintaining strong client relationships, and helping meet KPIs in a hybrid Midtown NYC setting.

Qualifications

• 2+ years in call center or customer service, with strong communication skills.
• Ability to triage inquiries and resolve issues efficiently.
• Familiarity with CRM tools and cross-functional collaboration.

Responsibilities

• Handle inbound and outbound inquiries from residents, owners, and boards with timely, professional responses.
• Triage building inquiries and issues using critical thinking to resolve quickly.
• Identify opportunities to automate daily tasks using technology.
• Maintain relationships with Daisy, vendors, and buildings.
• Coordinate appointments and assist Account Management in relationship building.
• Meet personal, department, and company KPIs/OKRs.

Skills

Call Center experience

Customer Service

Problem-solving

Organization

Written communication

Verbal communication

Time management

Adaptability

SalesForce

Zendesk

Google Suite

Tools

Salesforce

Zendesk

Google Workspace

Job description

Daisy is seeking an Account Coordinator to help reinvent property management for smaller buildings. You will work cross-functionally across account management, resident experience, and building operations, building and scaling the Daisy Lite offering.

Join a fast-growing startup and contribute to the Daisy community while coordinating vendor appointments, maintaining strong client relationships, and helping meet KPIs in a hybrid Midtown NYC setting.