Equity-Driven Community Engagement Manager

Health Federation of Philadelphia Inc; Philadelphia (Philadelphia County); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical with vision benefits

Flexible spending accounts

Life, AD&D Insurance

Short- and long-term disability

403(b) Retirement Plan

Paid time off

Employee Assistance Program

Job summary

The Health Federation of Philadelphia provides leadership for SUPHR’s Community Engagement and Street Team services, prioritizing equitable access for Black and Brown communities and neighborhoods with high overdose burden. The role supervises staff, plans services, builds partnerships, and ensures safe, accountable operations with partners across city services.

Reporting to leadership, you will coordinate education on overdose recognition and naloxone, oversee data collection, and contribute to

Qualifications

• Knowledge of harm reduction principles, substance use terminology, overdose prevention, naloxone education, and barriers experienced by people who use drugs and people experiencing homelessness.
• Ability to apply trauma-informed, person-centered, and culturally responsive approaches and to provide services without judgment.
• Ability to manage staff performance, resolve conflict, delegate work, and apply organizational policies.
• Strong planning and organizational skills, including management of schedules, outreach logistics, supplies, competing priorities, and reporting deadlines.
• Effective written and verbal communication, public speaking, training, and relationship-building skills with diverse communities and organizational partners.
• Ability to interpret program data, maintain accurate records, prepare clear reports, and use standard office software and approved data systems (e.g., RedCAP).

Responsibilities

• Supervise Community Engagement and Street Team staff and leads; establish clear roles, assignments, performance expectations, and procedures for reporting concerns.
• Conduct regular individual supervision, team meetings, field observations, and timely performance evaluations. Provide coaching, document follow-up, and address performance or conduct concerns with the Deputy Division Director.
• Create and oversee daily schedules, attendance, leave requests, timekeeping, and coverage within delegated authority and employer policies; communicate changes promptly and maintain continuity of services.
• Participate in recruitment, interviewing, onboarding, and staff development. Assess training needs and track completion of required training and demonstrated competency.
• Promote respectful communication, teamwork, professional boundaries, and confidentiality. Address conflict promptly and support staff following stressful field encounters.
• Develop work plans with clear goals, timelines, staff assignments, and measures of progress. Use overdose data, service gaps, community feedback, and field observations to select priority neighborhoods and expand access.
• Plan and oversee tabling at libraries, community-based organizations, and special events, as well as street outreach to people who use drugs and people experiencing homelessness. Maintain reliable schedules and follow up with host sites.
• Coordinate routes, site selection, staffing, transportation, preparation time, and supplies. Adjust deployment for vehicle availability, absences, weather, and changing community needs; communicate service disruptions and alternatives.
• Ensure staff provide accurate, culturally responsive education on overdose recognition and response, naloxone (Narcan), and the correct use and limitations of approved harm reduction supplies. Oversee hands-on demonstrations using training materials and mannequins.
• Oversee distribution of naloxone and approved harm reduction supplies. Ensure kits meet division standards and staff provide clear instructions and opportunities for participants’ questions.
• Ensuring outreach includes wellness checks, respectful engagement, and voluntary referrals to treatment, health care, housing, behavioral health, and other services.
• Participate in field activities to assess service quality, coach staff, maintain community relationships, and assist with coverage as needed
• Oversee data collection for program evaluation and as needed to support division and departmental initiatives
• Contribute to written reports for division annual reports, grant deliverables, and as needed for internal and external reporting
• Represent the division and the Community Engagement Program by attending and participating in meetings with external and internal partners and funders
• Present on the Community Engagement Program to internal and external partners and funders.

Skills

Harm reduction

Trauma-informed approach

Staff management

Planning & organization

Communication & public speaking

Data interpretation & reporting

Confidentiality & boundaries

Education

Bachelor’s or Master’s in Business Administration/Public Health/Healthcare Administration

Tools

RedCAP

Job description

The Health Federation of Philadelphia provides leadership for SUPHR’s Community Engagement and Street Team services, prioritizing equitable access for Black and Brown communities and neighborhoods with high overdose burden. The role supervises staff, plans services, builds partnerships, and ensures safe, accountable operations with partners across city services.

Reporting to leadership, you will coordinate education on overdose recognition and naloxone, oversee data collection, and contribute to