Equipment Troubleshooting Support Engineer

Messer Cutting Systems; Menomonee Falls (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Messer Cutting Systems is seeking a service associate to troubleshoot equipment and assist Field Service Engineers via phone or visual/virtual support. The role involves part identification, data maintenance in service systems, and determining on-site resources as needed.

You will contribute to technical bulletins and knowledge bases, interact with customers and Messer Associates, and may travel for manufacturing training.

Qualifications

• High school diploma or equivalent required.
• Two-year technical training in electronics, mechanics or machine tool assembly preferred.

Responsibilities

• Provide equipment troubleshooting and assistance to customers and Field Service Engineers via telephone and/or visual/virtual service.
• Provide part identification assistance for customers, distributors, Field Service Engineers, as well as other employees and departments.
• Maintain accurate and timely data in a service system.
• Evaluate situation at customer to determine what resources are needed on site to resolve the situation.
• Contribute to technical bulletins and knowledge base documents.
• Interact with Customers and other Messer Associates.
• Occasional travel for manufacturing training.

Skills

Machinery knowledge

BOM/schematics reading

Mechanical and electrical assembly

Windows OS proficiency

Customer service

Telephone etiquette

Multi-tasking

Calm, collected demeanor

Office protocol

Education

High School Diploma or equivalent

Two-year technical training in electronics/mechanics

Tools

Windows OS

Job description

Messer Cutting Systems is seeking a service associate to troubleshoot equipment and assist Field Service Engineers via phone or visual/virtual support. The role involves part identification, data maintenance in service systems, and determining on-site resources as needed.

You will contribute to technical bulletins and knowledge bases, interact with customers and Messer Associates, and may travel for manufacturing training.