Equipment Technician – Retail Shop

Swain Resort; Northern, New York (KY, NY); Hybrid; USD 23,000 - 25,000; Full time

Job summary

Swain Resort in Swain, NY seeks a Shop Equipment Technician to tune and repair customer skis and snowboards, perform waxing, sharpening, base repairs, and other routine maintenance in our Retail Shop. The role requires attention to detail, strong customer service, and the ability to work evenings, weekends, and holidays as needed.

Previous tuning experience preferred; training may be provided. The Equipment Technician will also assist with general Retail Shop operations, maintain records of

Qualifications

• Previous ski or snowboard tuning experience preferred; training may be provided.
• Basic knowledge of ski and snowboard equipment preferred.
• Strong attention to detail and commitment to quality workmanship.
• Ability to safely operate tools and mechanical equipment.
• Strong customer service and communication skills.

Responsibilities

• Tune and repair customer skis and snowboards, including waxing, sharpening edges, base repairs, and other routine maintenance.
• Inspect equipment and determine appropriate tuning or repair services.
• Safely operate and maintain ski and snowboard tuning tools, machinery, and equipment.
• Complete customer work accurately and within expected turnaround times.
• Maintain a high level of care when handling customer-owned equipment.
• Communicate with customers regarding equipment services, repairs, and recommendations.
• Maintain accurate records of equipment received, services requested, and completed work.
• Keep the tuning area, tools, equipment, and workspaces clean, organized, and safe.
• Follow all established safety procedures when operating tools and machinery.
• Assist with general Retail Shop operations and customer service as needed.
• Communicate effectively with Retail Shop staff and management.
• Report equipment problems, safety concerns, or unusual repair needs to management.
• Perform other duties as assigned by the Retail Manager or General Manager.

Skills

Ski equipment knowledge

Attention to detail

Customer service

Teamwork

Tools

Ski tuning tools

Job description

Job Title: The Shop Equipment Technician Department: The Shop Reports To: The Shop Manager

Location: Swain Resort – Swain, NY Status: Seasonal / Full-Time / Part-Time (depending on needs) Pay Rate Range: $16.50 – $18.00 Availability Limits : Evenings, weekends, and holiday availability required

Position Summary

The Equipment Tuner at Swain Resort is responsible for tuning, maintaining, and repairing customer ski and snowboard equipment in our Retail Shop. This position performs quality service while safely operating tuning equipment and ensuring each job is completed accurately and on time. The Equipment Tuner also assists with general Retail Shop operations and provides friendly, knowledgeable customer service.

• Tune and repair customer skis and snowboards, including waxing, sharpening edges, base repairs, and other routine maintenance.
• Inspect equipment and determine appropriate tuning or repair services.
• Safely operate and maintain ski and snowboard tuning tools, machinery, and equipment.
• Complete customer work accurately and within expected turnaround times.
• Maintain a high level of care when handling customer-owned equipment.
• Communicate with customers regarding equipment services, repairs, and recommendations.
• Maintain accurate records of equipment received, services requested, and completed work.
• Keep the tuning area, tools, equipment, and workspaces clean, organized, and safe.
• Follow all established safety procedures when operating tools and machinery.
• Assist with general Retail Shop operations and customer service as needed.
• Communicate effectively with Retail Shop staff and management.
• Report equipment problems, safety concerns, or unusual repair needs to management.
• Perform other duties as assigned by the Retail Manager or General Manager.

Qualifications

• Applicants must be 18 years of age or older.
• Previous ski or snowboard tuning experience preferred; training may be provided.
• Basic knowledge of ski and snowboard equipment preferred.
• Strong attention to detail and commitment to quality workmanship.
• Ability to safely operate tools and mechanical equipment.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.
• Reliable, punctual, and professional.
• Must be able to work flexible hours, including weekends, evenings, and holidays.
• Ability to stand for extended periods and perform repetitive tasks.