Equipment Support Engineer

Alcon MX; Fort Worth (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

Alcon is seeking a Sr. Associate I in Field Service Operations within the Engineering function. You will partner with cross-functional teams to resolve operational challenges, support key initiatives, and achieve business objectives.

This role involves on-site service installations, maintenance, inventory management, and returns processing. You will lead complex assignments and projects, driving improvements while ensuring compliance with SOPs and GxP.

Qualifications

• Associate’s degree or equivalent related experience.
• 2 years of Relevant Experience.
• Hospital/OR or clinical environment experience.
• Fluent reading/writing in English.

Responsibilities

• Partner with cross-functional teams to resolve operational challenges, support key initiatives, and achieve business objectives.
• Provide operational support for service installations, case management, preventative maintenance activities, inventory management, and returns processing.
• Lead complex assignments and special projects, developing innovative solutions and making critical decisions that drive operational effectiveness and continuous improvement.
• Ensure efficient execution of daily operations through attention to detail, effective communication, organization, and task management.

Skills

Cross-functional collaboration

Operational planning

Attention to detail

Communication in English

Education

Associate’s degree or equivalent experience

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes.

Sr. Associate I, Field Service Operations (Professional Path)

• Partner with cross-functional teams to resolve operational challenges, support key initiatives, and achieve business objectives.
• Provide operational support for service installations, case management, preventative maintenance activities, inventory management, and returns processing.
• Lead complex assignments and special projects, developing innovative solutions and making critical decisions that drive operational effectiveness and continuous improvement.
• Ensure efficient execution of daily operations through strong attention to detail, effective communication, organization, and task management.
• Utilize analytical thinking, sound judgment, and self-direction to identify opportunities for improving processes, operational performance, and customer support outcomes.
• Maintain compliance with GxP regulations by following Standard Operating Procedures (SOPs), ensuring accurate and complete documentation, supporting quality requirements, and completing all required training.
• Demonstrate a commitment to regulatory compliance, quality standards, and continuous improvement while meeting individual and organizational performance objectives.
• Provide onsite and offsite technical and clinical support at Alcon Surgical sponsored wet lab and trade show events.
• Ability to lift up to 75 pounds.
• Travel – 50%.

What You’ll Bring to Alcon:

• Associate’s degree or equivalent years of directly related experience
• The ability to fluently read, write, understand, and communicate in English
• 2 years of Relevant Experience
• Hospital/OR or clinical environment experience

Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!

ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [e-mail] and let us know the nature of your request and your contact information.

At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well‑known Opti-Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.