Equipment Service Writer — Fast-Paced, Team-Driven

TRULAND Equipment; Huntington (IN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

FSA/HSA

PTO and holidays

Short-term disability

Life insurance

Employee discounts

AEP

Job summary

TRU LAND Equipment, a John Deere dealer with 18 locations in Indiana and Ohio, seeks a Service Department Administrator to support the service manager, open and track work orders, and generate repair quotes. You will interact with customers, maintain records, and help keep technicians busy with accurate work orders.

Qualifications include 1 year in service operations, basic accounting and computer skills, and a valid driver’s license. Benefits include health insurance, 401(k), PTO, and more.

Qualifications

• 1 year of experience in Service Department operations preferred.
• Experience with basic accounting practices.
• Experience with basic computer functions.
• Experience working cooperatively in a team environment.
• Experience communicating effectively.
• High School Diploma, GED, or equivalent experience required; Associates degree preferred.
• Valid driver's license required; driving record that meets Employer's insurance company requirements.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains repair order system for completeness, accuracy, and timely billing.
• Maintains service department filings and records and service library with current information under the direct supervision of the Service Manager.
• Updates customer profiles using equipment, hours, or other information from the customer repair orders.
• Maintains accessories and supplies and prepares replacement orders.
• May process warranty and/or product improvement claims including the computation of charges, submission, and follow-up.
• Review all pertinent customer comments or suggestions with the location Service Manager.
• Maintains knowledge of John Deere and competitive products.

Skills

Experience with basic accounting (prat

Experience with basic computer func

Experience working cooperatively in a

Experience communicating effectively

Education

High School Diploma, GED, or equivalent experience

Associates degree preferred

Job description

TRU LAND Equipment, a John Deere dealer with 18 locations in Indiana and Ohio, seeks a Service Department Administrator to support the service manager, open and track work orders, and generate repair quotes. You will interact with customers, maintain records, and help keep technicians busy with accurate work orders.

Qualifications include 1 year in service operations, basic accounting and computer skills, and a valid driver’s license. Benefits include health insurance, 401(k), PTO, and more.