Service Writer

TRULAND Equipment

Huntington (IN)

On-site

USD 34,000 - 52,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

401(k) plan

FSA/HSA

PTO and holidays

Short-term disability

Life insurance

Employee discounts

AEP

Job summary

TRU LAND Equipment, a John Deere dealer with 18 locations in Indiana and Ohio, seeks a Service Department Administrator to support the service manager, open and track work orders, and generate repair quotes. You will interact with customers, maintain records, and help keep technicians busy with accurate work orders.

Qualifications include 1 year in service operations, basic accounting and computer skills, and a valid driver’s license. Benefits include health insurance, 401(k), PTO, and more.

Qualifications

1 year of experience in Service Department operations preferred.
Experience with basic accounting practices.
Experience with basic computer functions.
Experience working cooperatively in a team environment.
Experience communicating effectively.
High School Diploma, GED, or equivalent experience required; Associates degree preferred.
Valid driver's license required; driving record that meets Employer's insurance company requirements.

Responsibilities

Fields internal and external customer inquiries to the Service Department.
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
Maintains repair order system for completeness, accuracy, and timely billing.
Maintains service department filings and records and service library with current information under the direct supervision of the Service Manager.
Updates customer profiles using equipment, hours, or other information from the customer repair orders.
Maintains accessories and supplies and prepares replacement orders.
May process warranty and/or product improvement claims including the computation of charges, submission, and follow-up.
Review all pertinent customer comments or suggestions with the location Service Manager.
Maintains knowledge of John Deere and competitive products.

Skills

Experience with basic accounting (prat

Experience with basic computer func

Experience working cooperatively in a

Experience communicating effectively

Education

High School Diploma, GED, or equivalent experience

Associates degree preferred

Job description

Equipment

We're a leading John Deere dealer with 18 locations across Indiana and Ohio, serving residential, commercial, and agricultural customers. If you're hardworking, eager to learn, and ready to thrive in a fast-paced, team-driven environment-we want to hear from you!

Grow with TRU LAND Equipment

Purpose:

Assists the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them.

Responsibilities:

Fields internal and external customer inquiries to the Service Department.
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
Maintains repair order system for completeness, accuracy, and timely billing.
Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
Updates customer profiles using equipment, hours, or other information from the customer repair orders.
Maintains accessories and supplies and prepares replacement orders.
May process warranty and/or product improvement claims including the computation of charges, submission, and follow-up.
Review all pertinent customer comments or suggestions with the location Service Manager.
Maintains knowledge of John Deere and competitive products.

Experience, Education, Skills, and Knowledge:

1 year of experience in Service Department operations preferred.
Experience with basic accounting practices.
Experience with basic computer functions.
Experience working cooperatively in a team environment.
Experience communicating effectively.
High School Diploma, GED, or equivalent experience required; Associates degree preferred.
Valid driver's license required
Driving record that meets Employer's insurance company requirements.

Comprehensive benefit package for full-time team members includes:

Competitive bi-weekly wages
Health, dental, and vision insurance
401(k) plan with company contributions
Flexible Spending Account (FSA) & Health Savings Account (HSA)
Paid Time Off (PTO) and Paid Holidays
Company-paid short-term disability
Life Insurance
Team member discounts
Access to additional voluntary insurance plans
Employee Assistance Program (AEP)
Company-provided uniforms

About TRU LAND Equipment

TRU LAND Equipment is a John Deere dealer with 18 locations in Indiana and Ohio that supplies and services a wide range of new and used equipment for residential, commercial and agricultural applications. We understand the unique needs and challenges that come with working your land, and we're dedicated to delivering solutions that exceed expectations. With every phone call, every visit, and every job well done, we're creating lasting partnerships built on trust.

Our Vision:

To enable our customers to cultivate, shape, and manicure the landscape through relationships, engagement, and experiences based on trust, integrity, and a sense of urgency.

Our Values