Equipment Service Technician San Diego, CA

Apscareerportal; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Profit sharing

Training & development

Vision insurance

401(k) matching

Competitive salary

Dental insurance

Tuition assistance

Job summary

IMI is seeking an Equipment Service Technician to install, service and train customers on MILCURE wheel refinishing equipment. The role requires extensive travel across the U.S. and Canada, plus on-site training and issue resolution with customers.

You will troubleshoot issues, document activities in CRM, and collaborate with Sales and Product teams to expand business relationships. A high school diploma or GED is required, with technical training preferred.

Qualifications

• High school diploma or GED required; technical/trade school preferred.
• 3–5 years of maintenance/repair experience on industrial equipment.
• Experience with blasting equipment is a plus.

Responsibilities

• Travel up to 75% to install, service and train customers in North America.
• Troubleshoot equipment with customers by phone and on-site as needed.
• Document activities in CRM for time management and sales visibility.
• Provide onsite training and advise on maintenance schedule.
• Collaborate with Sales and Product teams to improve relationships.
• Support emergency service work and site visits.

Skills

Mechanical aptitude

Electrical knowledge

Frequent travel

Travel planning

Communication skills

Physical stamina

Valid driver’s license

PC proficiency

Education

High school diploma/GED

Technical/trade school preferred

Tools

CRM software

MS Office

Job description

Benefits:

• Health insurance
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• 401(k) matching
• Competitive salary
• Dental insurance
• Tuition assistance

This position can potentially be located anywhere in the continental U.S.

Purpose:

Reporting to the Director of Operations, the Equipment Service Technician is responsible for the installation, service and support, and training of IMI’s MILCURE wheel refinishing equipment.

General Expectations:

Adhere to and demonstrate IMI"s core values.

• Drive: Make things happen. Don't wait for things to happen.
• Grit: Stand up and fight. Don't quit.
• Humility: Check your ego at the door. Don't be arrogant.
• Others First: Think we over me. Don't be selfish.
• Joy: Take a positive approach. Don't kill the vibe.

Essential Responsibilities & Duties

• Travel 75% with some weekends and evenings required.
• Troubleshoot equipment operating and maintenance issues with customers by telephone and guide them through adjustments and minor repair procedures.
• Document all activities in CRM to increase efficiency in daily time management, provide management with visibility/reporting and identification of sales opportunities.
• Work with IMI Customer Experience Team on advising users about equipment operating issues and completion of minor repairs/adjustments.
• Available for emergency and service work, including travel to customer site to resolve issues.
• Work toward satisfactory solutions to major issues which will include site visits and discussion with leadership and customer service.

Equipment Installations – Standard and Custom

• Pre-installation calls for the purpose of coordinating and confirming customer requirements.
• Follow-up calls with customers after installation or service has been completed.
• Coordinate orders with customer, Sales, and Operations.
• Pre-installation site visit if necessary.
• Travel to customer locations to install new equipment and perform service and preventive maintenance on existing equipment within the United States and Canada.
• Provide onsite training for equipment operators and managers on proper and safe use of equipment, optimization of equipment, and suggested maintenance schedule.
• Collaborate with Sales, Marketing, and Product Development with observations and suggestions for securing and expanding business relationships with customers.
• Participate in periodic ongoing training to improve product knowledge and competitive position.
• Conduct service audits to ensure customers operating within service agreements have minimal downtime.
• Work with New Product Development as needed.
• Work with Sales Team identifying new sales opportunities and testing across MILCURE solutions.

Qualifications:

• Education: High school diploma or GED required. Graduate of technical or trade school preferred. Equivalent experience will be considered on a case-by-case basis.
• Experience: 3 – 5 years’ experience in the maintenance and repair of high-volume industrial and/or commercial equipment and machinery. Experience with blasting equipment and machinery is a plus.

Knowledge, Skills, and Abilities

• High mechanical aptitude with hands-on experience. Electrical knowledge is a plus.
• Proven ability to complete installation and maintenance assignments on time with first visit resolution.
• Ability to travel frequently and independently for multi-day periods within the U.S. and Canada.
• Able to plan travel and book airline, rental cars, and hotel accommodations.
• Positive, upbeat disposition and excellent communication/interpersonal skills.
• Ability to regularly lift 50 lbs. and to move as much as 100 lbs.
• Capable of working in hot, cold, and shop environments.
• Valid driver’s license with clean driving record.
• Equipment layout and design experience is a plus.
• Proficiency with PCs and applicable software, including word processing, spreadsheets, and customer database applications.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

This is a remote position.