Equipment Service Technician I

STERIS Australia / New Zealand; Seattle (WA); Remote; USD 53,000 - 75,000; Full time

Job summary

Join a leading company as an Equipment Service Technician I, where you will troubleshoot and repair medical equipment in hospitals. This remote-based role requires mechanical skills and effective communication, along with a flexible schedule. Enjoy a competitive salary and a comprehensive benefits package, including healthcare and opportunities for advancement.

Benefits

Market competitive pay

Paid time off and holidays

Healthcare, dental, and vision benefits

Company vehicle, cell phone, and laptop

Tools, uniforms, and equipment provided

Disability coverage

401(k) with company match

Maternity & Paternal Leave

Tuition reimbursement

Opportunities for advancement

Qualifications

• 4+ years of work experience, including 2 years in a mechanical/technical role.
• Valid driver’s license required.
• Flexibility for schedules including potential overnights.

Responsibilities

• Troubleshoot and repair medical equipment used in surgical procedures.
• Manage time effectively to complete service calls and installations.
• Work with cross-functional teams to escalate issues appropriately.

Skills

Mechanical skills

Effective communication

Customer engagement

Basic computer skills

Education

High School Diploma or GED

Associates degree or technical certifications

Tools

MS Windows

Job description

Join to apply for the Equipment Service Technician I role at STERIS Australia / New Zealand

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based, customer-facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro-mechanical, and electronic units.

Individuals with experience working in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel and automotive repair, aviation repair, plumbing, electrical, etc., are often successful.

This is a remote-based, customer-facing position. To support and service our customers in this assigned territory, candidates must be based out of Washington state.

What You'll Do As An Equipment Service Tech

1. Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
2. Manage time effectively by prioritizing customer and business needs and schedules independently to complete PMs, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
3. Work with cross-functional teams (Tech Support, Engineering, Service Contract Management) to escalate issues appropriately, utilize advanced technology platforms to complete compliance and regulatory requirements, and document troubleshooting issues.
4. Provide customers with information, pricing, and repair options. Build relationships with sales to enhance customer experience and revenue opportunities, and learn to identify sales opportunities within the territory.
5. Support various locations within the assigned territory depending on service agreements and customer needs.

Required: The Experience, Skills, and Abilities Needed

• High School Diploma or GED with 4+ years of work experience, including 2 years in a mechanical/technical role. Associates degree, technical certifications, military experience, or related training may substitute.
• Valid driver’s license and ability to meet background and physical assessments for credentialing.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS Windows, email, mobile apps, data entry into multiple systems).
• Flexibility for schedules including potential overnights, early/late hours based on customer and business needs.

What STERIS Offers

We value our employees and offer a comprehensive benefits package supporting health, well-being, and financial security:

• Market competitive pay
• Paid time off and holidays
• Healthcare, dental, and vision benefits
• Company vehicle, cell phone, and laptop
• Tools, uniforms, and equipment provided
• Disability coverage
• 401(k) with company match
• Maternity & Paternal Leave
• Additional benefits like pet insurance, tuition reimbursement, and educational programs
• Opportunities for advancement and long-term career stability

Pay range: $53,000 - $74,287.50, with potential bonuses. Pay rates depend on experience, education, certifications, and other factors.

STERIS is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Medical Equipment Manufacturing