Equipment Service Technician - Georgia

Henry Schein; Georgia; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Work From Home

Hybrid work options

Onsite work at customer sites

Field travel within territory

Job summary

Henry Schein is seeking an Equipment Service Technician to install and repair dental equipment in practitioners' offices. You will work with experienced technicians and supervision to enhance customer service skills, troubleshoot issues, and improve product knowledge while ensuring high customer satisfaction and retention.

The role emphasizes on-site service delivery, adherence to safety policies, timely reporting, and participation in training programs.

Qualifications

• 2+ years of field service experience with demonstrated proficiency.
• Basic mechanical background.
• Customer service background.

Responsibilities

• Provide on-site installation and service to customers in a courteous and professional manner.
• Carry and maintain tools of the trade; perform installation, repair, and maintenance tasks.
• Work independently to complete on-site tasks and test outcomes; follow troubleshooting steps to diagnose issues.
• Prepare and submit detailed service reports; ensure work orders are closed and billed.
• Attend required training including manufacturer technical training and Henry Schein curricula.

Skills

Troubleshooting

Self-starter

Computer skills

Interpersonal skills

Professionalism

Attention to detail

Education

High School Diploma

Associates degree or Technical certification

Job description

JOB OVERVIEW

This position is responsible for providing installation and service of equipment in the practitioner’s office. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

KEY RESPONSIBILITIES

Provides repair and installation services to our customers in a courteous and professional manner. Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services. Work independently to complete all on site installation, repair maintenance and test tasks. Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions. Comprehends customer requirements and make appropriate recommendations to optimize the customer experience. Maintains and manages proper levels of inventory in van. Produces timely and detailed service reports. Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training. Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed. Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments. Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing. Submits all job-related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork. Complies with all terms of the Fleet Management Policy including maintenance and accident management policies. Participates in special projects and performs other duties as required.

SKILL

Entry level technical professional; learning on the job. Has learned the fundamental concepts, practices, and procedures of a particular field of study, not yet the formal application of these concepts, practices, and procedures. Resolve the most routine issues.

COMPLEXITY

Work on problems of limited scope and impact with no to limited discretion to vary from established procedures. Perform structured work assignments using existing procedures to solve the most routine problems. Follow standard practices and existing procedures in analyzing situations or data from which answers can be readily obtained. Begin building working relationships internally and externally.

SUPERVISION

Work under close supervision and receive detailed instruction, guidance and direction on all assignments.

WORK EXPERIENCE

Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.

PREFERRED EDUCATION

Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

GENERAL SKILLS & COMPETENCIES

Basic troubleshooting skills Independent self-starter Basic computer skills Interpersonal / communication skills Professionalism Accuracy and detail-orientation

SPECIFIC KNOWLEDGE & SKILLS

• Working knowledge of hydraulics, mechanical and electrical systems

PERFORMANCE REQUIREMENTS

• Level 1 Certifications to be determined by the ROM/ZOM based on business need
• Must begin to cross certify (digital x-ray/software, digital CAD/CAM, etc.)
• Proven ability to administer on time and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.)
• Ability to present preventative maintenance to customers
• Ability to lead installations

Must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

TRAVEL / PHYSICAL DEMANDS

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

It is important to us to offer different types of work arrangements. Please see the types we offer below:

• Work From Home: Work is performed directly from the TSM's home office.
• Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.
• Onsite: Work is performed exclusively at a company facility.
• Field: Position requires traveling to different locations within a specific geographic territory, as assigned.

US Candidates: [e-mail] UK and Ireland Candidates: [e-mail] Australia and New Zealand Candidates: [e-mail] Malaysia Candidates: [e-mail] Italy Candidates: [e-mail]

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants.

If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.