Equipment Service Technician - Grand Rapids

Henry Schein; Michigan; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Henry Schein Equipment Service Technician needed to perform repair and basic installation work at practitioner offices, under supervision of Lead Technicians and Project Coordinators. You will learn troubleshooting techniques, expand product knowledge, and drive customer satisfaction.

The role emphasizes safety, tool management, and timely service reporting, with ongoing training through Henry Schein programs to support professional growth and customer retention.

Qualifications

• 2+ years of field service experience.
• Basic mechanical background.
• Customer service background.

Responsibilities

• Provides repair services to customers in a courteous and professional manner.
• May also provide basic installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, including Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training.
• Maintains and utilizes PPE when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner.
• The work order should be reviewed with the customer or a responsible staff member prior to departure.
• This review should include the time in the office, work performed, parts replaced, and parts to be ordered.
• All work orders should be closed daily and submitted for billing.
• Submits all job related paperwork within the required timeframes.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

Skills

Customer service

Mechanical background

Troubleshooting

Interpersonal / communication

Education

High School diploma or equivalent

Associates degree or technical certification

Job description

Job Overview

JOB OVERVIEW: This position is responsible for providing repair service of equipment in the practitioner’s office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Key Responsibilities

• Provides repair services to customers in a courteous and professional manner.
• May also provide basic installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training.
• Maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner.
• The work order should be reviewed with the customer or a responsible staff member prior to departure.
• This review should include the time in the office, work performed, parts replaced, and parts to be ordered.
• All work orders should be closed daily and submitted for billing.
• Submits all job related paperwork within the required timeframes.
• This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

Work Experience

WORK EXPERIENCE: Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.

Preferred Education

PREFERRED EDUCATION: Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

General Skills & Competencies

GENERAL SKILLS & COMPETENCIES: Basic troubleshooting skills Independent self-starter Basic computer skills Interpersonal / communication skills Professionalism Accuracy and detail-orientation

Specific Knowledge & Skills

SPECIFIC KNOWLEDGE & SKILLS: Working knowledge of hydraulics, mechanical and electrical systems

Travel / Physical Demands

TRAVEL / PHYSICAL DEMANDS: The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

Equal Employment Opportunity

HenrySchein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

More Information

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

About Henry Schein

Over 90 years ago HenrySchein borrowed $500 to start a corner pharmacy in Queens, NewYork, nearly 30 miles fromMelville, NewYork, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in1932. Henry Schein is now a Fortune500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e‑mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

Accommodations Contact

• US Candidates: [e-mail]
• UK and Ireland Candidates: [e-mail]
• Australia and New Zealand Candidates: [e-mail]
• Malaysia Candidates: [e-mail]
• Italy Candidates: [e-mail]

Work Arrangements

• Work From Home: Work is performed directly from the TSM's home office.
• Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.
• Onsite: Work is performed exclusively at a company facility.
• Field: Position requires traveling to different locations within a specific geographic territory, as assigned.