Equipment Service Technician - Detroit, MI

Henry Schein; Detroit (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Henry Schein is seeking an Equipment Service Technician in Detroit, MI to repair and install dental equipment at practitioner offices. The role involves on-site service, troubleshooting, and reporting to ensure customer satisfaction and retention.

You will work under a Lead Technician, develop product knowledge, and participate in training programs while maintaining safety standards and efficient field operations.

Qualifications

• Experience in field service or service repair.
• High school or equivalent required; relevant technical training valued.
• Strong troubleshooting and customer service skills.
• Basic computer skills and ability to read service reports.
• Willingness to travel to client sites as needed.

Responsibilities

• Provide repair and basic installation services at customer sites.
• Operate and maintain tools and equipment for field service tasks.
• Complete on-site installations, repairs, maintenance and testing under supervision.
• Document work orders with clear, detailed reports for billing.
• Communicate progress to team members and dispatch as required.
• Adhere to safety policies and OSHA guidelines.

Skills

Field service experience

Mechanical background

Customer service

Troubleshooting

Independent

Basic computer skills

Interpersonal communication

Professionalism

Attention to detail

Hydraulics/electrical/mechanical know‑

Education

High school diploma or equivalent

Associates degree or technical certification (preferred)

Job description

Equipment Service Technician - Detroit, MIHenry Schein uses cookies to give you the best experience of the website. Find out more about cookies and how we use them in our Global Recruiting Privacy Policy.# Careers## Equipment Service Technician - Detroit, MIApply: Field: Michigan, United States - Remote: Full time: Posted Yesterday: R131287**JOB OVERVIEW:**This position is responsible for providing repair service of equipment in the practitioner’s office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.**KEY RESPONSIBILITIES:*** Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis.* Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.* Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.* Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.* Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.* Maintains and manages proper levels of inventory in van.* Produces timely and detailed service reports.* Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.* Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.* Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.* Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.* Submits all job related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.* Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.* Participates in special projects and performs other duties as required.**WORK EXPERIENCE:**Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.**PREFERRED EDUCATION:**Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.**GENERAL SKILLS & COMPETENCIES:*** Basic troubleshooting skills* Independent self-starter* Basic computer skills* Interpersonal / communication skills* Professionalism* Accuracy and detail-orientation**SPECIFIC KNOWLEDGE & SKILLS:*** Working knowledge of hydraulics, mechanical and electrical systems**TRAVEL / PHYSICAL DEMANDS:**The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers**Fraud Alert***Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.**Please be advised that Henry Schein's official U.S. website is* *www.henryschein.com**. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line \"career opportunities\" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.**No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.*