Equipment Service Technician - Chicago, IL

Henry Schein Inc; United States; Remote; USD 58,000 - 81,000; Full time

Job summary

A leading company in the dental equipment industry seeks an Equipment Service Technician to deliver repair and installation services. The role focuses on providing exceptional customer service while managing repairs and maintaining equipment. A background in mechanics and customer service is essential, as well as the ability to work independently and efficiently. Join the team to enhance customer satisfaction and retention.

Benefits

Medical, Dental, and Vision Coverage

401K Plan with Company Match

PTO or Sick Leave

Paid Parental Leave

Flexible Spending Accounts

Educational Benefits

Worldwide Scholarship Program

Volunteer Opportunities

Qualifications

• 3-5 years of dental industry experience.
• Demonstrated proficiency in equipment repair.
• Must obtain Level 1 Certifications.

Responsibilities

• Provides repair and installation services to customers.
• Follows troubleshooting steps to diagnose technical issues.
• Produces timely and detailed service reports.

Skills

Troubleshooting

Mechanical knowledge

Customer service

Education

High School education

Vocational training or on-the-job training

Associates degree or Technical School Certification

Tools

Hydraulics

Electrical systems

Mechanical systems

Work order systems

Job description

JOB OVERVIEW:

This position is responsible for providing repair service of all equipment in the practitioner’s office with a focus on excellent customer service. Work with supervisor to improve customer service skills, develop ability to use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Manage more complex repair cases, troubleshoot, and resolve issues at a higher level and may support additional products.

KEY RESPONSIBILITIES:

• Provides repair services to customers in a courteous and professional manner. May also provide installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Can work independently and manage all on site installation, repair maintenance and test tasks.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• May assist with other more junior technicians’ assignments as required to ensure quality customer service is being provided
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
• Submits all job-related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

SPECIFIC KNOWLEDGE & SKILLS:

• 3 Level 1 Certifications determined by the ROM/ZOM based on business need
• Must begin to cross certify (digital x-ray/software, digital CAD/CAM, etc.)
• Proven ability to administer timely and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.)
• Intermediate knowledge of hydraulics, mechanical and electrical systems

GENERAL SKILLS & COMPETENCIES:

• Ability to lead installations
• Must work well independently
• Intermediate troubleshooting skills
• Proven ability to work with confidential information
• Ability to present preventative maintenance to customer
• Independent self-starter
• Intermediate computer skills
• Interpersonal/ communication skills
• Proven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA’s, 2579 reporting, etc.)
• Proven ability to work with confidential information

WORK EXPERIENCE:

Typically, 3 to 5 years of dental industry experience with demonstrated proficiency, strong mechanical background and customer service background.

PREFERRED EDUCATION:

Typically, High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

TRAVEL / PHYSICAL DEMANDS:

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

SALARY RANGE:

The posted range for this position is $58,844 - $80,911 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

• This position is eligible for a bonus and incentive not reflected in the posted range.
• Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO or sick leave if applicable , Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc.is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers