Equipment Service Technician

STERIS Canada Corporation; Springfield (MO); Remote; USD 47,000 - 67,000; Full time

Job summary

An established industry player is seeking a dedicated Equipment Service Technician to join their remote team. In this role, you will be responsible for troubleshooting and repairing medical equipment, providing installation support, and ensuring optimal performance in healthcare settings. Ideal candidates will have a mechanical background and a passion for customer service. This position offers a flexible schedule and the opportunity to work independently while being part of a supportive team. With a comprehensive benefits package and a focus on employee well-being, this role is perfect for those looking to make a meaningful impact in the healthcare industry.

Benefits

Company Vehicle

Cell Phone

Flexible Time Off

Excellent Healthcare Benefits

401(k) with Company Match

Tuition Reimbursement Program

Long/Short Term Disability Coverage

Robust Sales Training Program

Healthcare Flexible Spending Accounts

Additional Benefits/Discounts

Qualifications

• 4+ years of work experience, including 2 years in a mechanical/technical role.
• Valid driver's license and ability to meet vendor credentialing requirements.

Responsibilities

• Troubleshoot and repair medical equipment used in surgical procedures.
• Manage time effectively and prioritize customer needs autonomously.

Skills

Mechanical Skills

Troubleshooting

Customer Engagement

Communication Skills

Basic Computer Skills

Education

High School Diploma or GED

Associate's Degree or Related Certifications

Tools

MS Windows

Mobile Applications

Job description

Job Category: Service/Technical Services

Location: Springfield, MO, US, 65804

Workplace Type: Remote

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based Customer-facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electromechanical, and electronic units.

Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc., are often successful.

What you will do as an Equipment Service Technician:

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
• Work with cross-functional teams (Tech Support, Engineering, and Service Contract Management) to escalate issues appropriately and utilize advanced technology platforms to complete compliance regulatory requirements and resolve and document troubleshooting issues.
• Provide Customers with information, pricing, and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in the assigned territory.
• Provide support to various locations within the assigned territory depending on the service agreements and Customer needs.

The Experience, Skills and Abilities Needed:

• High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. An Associate's degree or related certifications in a technical/mechanical area, competitive equipment training, or related military experience may be considered towards the technical experience requirement.
• Valid driver’s license and the ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS Windows/email, navigation, mobile app, and ability to data input into multi systems).
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
• Ability to travel overnight up to 15%.
• Must be able to be compliant with hospital/customer credentialing requirements.

What STERIS Offers:

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

• Base Salary + Incentive Compensation Program
• Company Vehicle
• Cell Phone
• Robust Sales Training Program
• Flexible Time Off + 9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Tuition Reimbursement Program
• Additional Add-On Benefits/Discounts

Pay range for this opportunity is $47,750.00 - $66,937.50. This position is eligible for bonus participation or a commission.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. We help our customers create a healthier and safer world by providing innovative healthcare, life sciences, and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 [phone]. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state, or local law.