Equipment Service Technician

STERIS Canada Corporation; Flagstaff (AZ); Remote; USD 58,000 - 72,000; Full time

Job summary

An established industry player is seeking a dedicated Equipment Service Technician to join their remote team. This role involves troubleshooting and repairing medical equipment in hospitals across Northern Arizona, providing critical support in surgical procedures. The ideal candidate will have a strong mechanical background, excellent communication skills, and the ability to work independently while being part of a collaborative team. With a flexible schedule and opportunities for travel, this position offers a unique chance to contribute to a healthier world while enjoying a comprehensive benefits package and competitive salary.

Benefits

Company Vehicle

Cell Phone

Flexible Time Off

Healthcare Benefits

401(k) with Company Match

Tuition Reimbursement

Qualifications

• 4+ years of work experience in a mechanical/technical role.
• Valid driver's license and ability to meet credentialing requirements.

Responsibilities

• Troubleshoot and repair medical equipment in hospitals.
• Manage time effectively for service calls and installations.

Skills

Mechanical Skills

Customer Engagement

Effective Communication

Basic Computer Skills

Education

High School Diploma or GED

Associates Degree in Technical/Mechanical Areas

Tools

MS Windows

Mobile Applications

Job description

Select how often (in days) to receive an alert:

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based, customer-facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electromechanical, and electronic units.

Individuals with experience working in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel and automotive repair, aviation repair, plumbing, electrical, etc., are often successful.
20% overnight travel. Territory covers Northern Arizona.

Technical Professional, Compliance-Regulatory and Continuous Improvement – 60%
Customer Focus & Retention – 30%
Customer Growth – 10%

This is a remote-based, customer-facing position. To support and service our customers in this assigned territory, candidates must be based out of one of the following states: Arizona

What you will do as an Equipment Service Technician

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
• Manage time effectively by prioritizing customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
• Work with cross-functional teams (Tech Support, Engineering, and Service Contract Management), to escalate issues appropriately and utilize advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.
• Provide customers with information, pricing, and repair options. With management support, build relationships with Sales to drive customer experience and revenue opportunities. Learn to identify sales opportunities in the assigned territory.
• Provide support to various locations within the territory depending on service agreements and customer needs.

The Experience, Skills, and Abilities Needed

Required

• High School Diploma or GED with 4+ years of work experience, including at least 2 years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical areas, competitive equipment training, or related military experience may be considered towards technical experience requirements.
• Valid driver’s license and ability to meet all required background and physical assessment elements to obtain and maintain vendor credentialing.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS Windows/email, navigation, mobile app, data input into multiple systems).
• Ability to meet flexible schedules with potential overnights, early/late hours, based on customer and business needs.
• Ability to travel overnight up to 20%.
• Must comply with hospital/customer credentialing requirements.

*Associates degree or related certifications in technical/mechanical areas, competitive equipment training, or related military experience may be considered towards technical experience requirement.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is a brief overview of what we offer:

• Base Salary + Incentive Compensation Program
• Company Vehicle
• Cell Phone
• Robust Sales Training Program
• Flexible Time Off + 9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Tuition Reimbursement Program
• Additional Benefits/Discounts

Pay range for this opportunity is $58,000 to $72,000. This position is eligible for bonus participation.

Pay rates will comply with local minimums if higher than listed. Rates are based on factors including experience, education, certifications, and other considerations.

STERIS offers a comprehensive benefits portfolio. Click here for a complete list of benefits.

STERIS is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace, ensuring equal employment opportunities regardless of race, color, religion, age, disability, national origin, citizenship, military or veteran status, sex, sexual orientation, gender identity, genetic information, or other protected categories.

Job Category: Service/Technical Services

Nearest Major Market: Flagstaff
Nearest Secondary Market: Sedona
Job Segment: Technical Support Engineer, Plumbing, HVAC, Maintenance, Engineer, Engineering, Manufacturing, Operations