Equipment Service Support Representative - Harvesting Heads

Tigercat Industries; Oregon (WI); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Vehicle allowance

401(k) matching

Job summary

Tigercat Industries in Oregon and Washington seeks a Product Support Representative for Harvesting Heads. The role involves training operators, supporting new machine deliveries, and extensive travel to customer sites across the U.S.A.

to minimize downtime and ensure proper operation. You will work with dealers, service managers, and engineering to diagnose issues, perform root-cause analysis, and document findings for continuous improvement.

Qualifications

• Comprehensive understanding of hydraulic, electrical, electronic, and mechanical systems.
• Knowledge of harvesting head control systems (Dasa, TimberRite, LogMate, Opti).
• Minimum 2 years of experience on logging sites with forestry equipment operators.
• Post-secondary diploma/degree or equivalent.
• Ability to travel extensively – primarily USA/Canada.
• Strong organizational and time management skills.
• Adaptable to changing work environment and frequent changes/events.

Responsibilities

• Support new machines deliveries, harvesting heads installations, and equipment demonstrations
• Deliver training to operators and dealer technicians for new harvesting heads
• Assist dealers with troubleshooting technical issues
• Implement root cause failure analysis and corrective action
• Work with the service department and engineering to improve the quality of TCi products
• Solicit and analyze feedback from operators, customers, and dealers and evaluate results to identify trends and opportunities for improvement
• Prepare technical reports and document oral and written communications
• Participate in regional and national trade-shows

Skills

Hydraulic systems

Electrical systems

Electronic systems

Mechanical systems

Troubleshooting

Education

Post-Secondary diploma/degree or equivalent education and experience

Tools

Dasa harvesting control

TimberRite

LogMate

Opti

Job description

Oregon, USA •

Washington, USA

Job Description

Posted Friday, August 21, 2026 at 4:00 AM

Tigercat is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads, primarily covering Washington and Oregon, U.S.A.

The successful candidate will be required to travel extensively to train equipment operators, support new machines deliveries, troubleshoot, and resolve issues with dealer technicians to minimize downtime of equipment. Close communication with dealers, service managers, the service team, internal management, and engineering will be required daily. Conduct root cause analysis of failures for continuing improvement and prioritization of issues.

Primary Responsibilities:

• Support new machines deliveries, harvesting heads installations, and equipment demonstrations
• Deliver training to operators and dealer technicians for new harvesting heads
• Assist dealers with troubleshooting technical issues
• Implement root cause failure analysis and effective corrective action
• Work with the service department and engineering to improve the quality of TCi products
• Solicit and analyze feedback from operators, customers, and dealers and evaluate results to identify trends and opportunities for improvement
• Prepare technical reports and document oral and written communications
• Participate in regional and national trade-shows

Education and Qualifications:

• Comprehensive understanding of Hydraulic, Electrical, Electronic, and Mechanical systems, and ability to troubleshoot and problem solve effectively
• Comprehensive knowledge of harvesting head control systems, such as Dasa, TimberRite, LogMate, Opti
• A minimum of 2 years experience working on logging sites with forestry equipment operators
• Post-Secondary diploma/degree or equivalent education and experience
• Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions
• Valid Passport and ability to travel extensively – Primarily USA/Canada, occasionally worldwide, and on short notice
• Demonstrated ability to use initiative, work efficiently and independently
• Strong organizational skills, planning, and time management skills
• Must be adaptable to a changing work environment and able to deal with frequent change, delays, or unexpected events

Key relationships:

Maintain communication with:

• Service Manager and Regional Service Managers
• Service Director
• TCi Service and Sales Personnel

What We Can Offer You:

• Compensation: Base salary of $95,000 to $105,000 per year, based on experience, skills, and qualifications.
• Benefits: Employer-paid premium health and drug, dental, life insurance, AD&D, and employee assistance program benefits; employee-paid long-term disability, optional vision care, and supplemental voluntary life and AD&D benefits. This position will also qualify for a vehicle allowance.
• Retirement Savings: 401(k) plan eligibility after six months of continuous full-time employment, with employer matching contributions of 50% up to $2,000 per year.
• Paid Time Off: 80 hours, or 10 days, of vacation per calendar year, plus 9 paid company holidays and paid sick leave provided in accordance with applicable state and local law.

We're more than just acompany – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Only those selected for interviews will be contacted. We thank you for your application!