Field Service Technician - Construction Technology

Harnish Group Inc.; Kent (WA); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Health benefits

Vacation

Sick leave

Life insurance

401(k) with profit sharing and company

Job summary

Harnish Group Inc. in Kent, WA, seeks a Service Technician to install, calibrate, and troubleshoot 2D/3D technology products for SITECH Northwest customers. This role requires hands-on field service and strong technical communication.

You will diagnose equipment, maintain records, and provide prompt support to customers and technicians. A safety-sensitive position with pre-employment drug testing; competitive benefits are offered.

Qualifications

• High School Diploma or GED equivalent.
• Experience in land surveying or construction with heavy machinery operation preferred.
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Perform service work on customers' equipment: diagnostics, testing, repair, calibration, upgrading.
• Provide support and troubleshooting to customers and service technicians.
• Provide technical support for prompt, accurate resolution of issues.
• Escalate unresolved customer and service technician issues.
• Demonstrate and describe functions of core products and advise customers on best solutions.
• Capture all pertinent customer information including purchase orders, job site information, serial numbers, firmware version, warranty information, and upgrade codes.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Outlook

Job description

Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T&E The Cat Rental Store, and SITECH Northwest Inc., representing Caterpillar and other manufacturers. Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

Service Technician is the first-call for support and technical services. This position will be based in Kent, WA. The Technician is responsible for the installation, calibration, and troubleshooting of 2D/3D technology products that are available through Trimble. Success in this position is heavily dependent upon the ability to understand, apply, and communicate machine control and site positioning technology solutions.

Responsibilities

• Perform service work on customers' equipment including, but not limited to, diagnostics, testing, repair, calibration, upgrading and cleaning.
• Provide support and troubleshooting to customer and service technicians. Answer questions and resolve issues involving the appropriate SITECH staff.
• Provide technical support as needed for prompt, accurate resolution of unique or complex issues.
• Escalate unresolved customer and service technician issues.
• Be able to demonstrate and describe the functions and features of the core products and supplies in the store in order to advise customers on the best solutions for their businesses.
• Capture all pertinent customer information including, but not limited to, purchase orders, job site information, serial numbers, firmware version, warranty information, and upgrade codes.

Requirements

• High School Diploma or GED equivalent.
• Experience in land surveying or in the construction industry with heavy machinery operation preferred.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent customer service skills.

We offer a competitive benefits package that includes salary from $30.50 to $41.70, health benefits, vacation, sick leave, life insurance, 401(k) with profit sharing and company match.

Due to the operating of machinery and tools, this position is safety sensitive and pre-employment drug testing is a step in the job offer process. To apply for this unique position, please go to our web site at www.sitechnw.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.