Equipment Rental Solutions Specialist

Yancey Bros. Co.; Valdosta (GA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Aggressive compensation package

Technician tool allowances

Medical, vision & dental coverage

Employee wellness programs

Paid vacations

401k with strong match

Profit sharing

Financial wellness coaching

Tuition reimbursement

Job summary

Yancey Bros. Co. is seeking an inside CRS Rental Specialist to serve as a primary point of contact for Cat Rental Store customers in Georgia.

The role emphasizes answering calls and assisting in person, handling rental agreements, and ensuring timely delivery and return of equipment. In this position you will maintain daily logs, coordinate with shop staff for availability and maintenance, and resolve issues professionally while supporting customer satisfaction and machine utilization within the

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred but not required.
• Experience in inside sales or customer-facing roles beneficial.
• Must be able to comprehend, speak, and write English.
• Strong interpersonal and communication skills required.
• Computer skills including Excel, Word, PowerPoint, Access, and Internet Explorer.

Responsibilities

• Making sure the customer is always taken care of, doing everything in your power to provide superior customer service.
• Determining customers’ needs to further assist them, thus allowing the customer to have the best rental experience possible.
• Checks availability of equipment with the shop, also schedules maintenance to meet deadlines.
• Ensuring equipment is delivered and picked up on time to meet the customer’s needs.
• Administers rental agreements, including rental out and in dates.
• Returning the equipment in the system by verifying hours and if fuel is needed, making sure
• Record daily logs of phone calls and customers interactions.
• Handling customer complaints in a professional manner while offering solutions to a problem not just an excuse.
• Participate in required safety program, and work in a safe manner
• Complete additional tasks as assigned by management

Skills

Sales experience

Leadership

Customer service

English proficiency

Interpersonal communication

Organizational skills

Computer skills

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Excel

Word

PowerPoint

Access

Internet Explorer

Job description

Yancey Bros. Co. is seeking an inside CRS Rental Specialist to serve as a primary point of contact for Cat Rental Store customers in Georgia.

The role emphasizes answering calls and assisting in person, handling rental agreements, and ensuring timely delivery and return of equipment. In this position you will maintain daily logs, coordinate with shop staff for availability and maintenance, and resolve issues professionally while supporting customer satisfaction and machine utilization within the