Equipment Rental Solutions Specialist

Sunbelt Rentals, Inc.; Fort Mill (SC); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

401(k) match

Volunteer time off

Disability insurance

Life insurance

Tuition reimbursement

Employee Assistance Program

Paid time off

Job summary

Sunbelt Rentals, Inc. in Fort Mill, SC seeks a customer-focused professional to support National Strategic Customer accounts as the single point of contact, coordinating quotes, dispatch timelines, and tailored equipment solutions.

You will handle orders, invoicing, and after-hours support while upholding Sunbelt’s standards. A minimum of two years in customer service and strong communication are required; the role offers competitive benefits and growth opportunities.

Qualifications

• Two or more years of experience in a customer service role required.
• Must be a team player with a positive and professional demeanor over the phone
• Strong listening, written and verbal communication skills
• Excellent organization and follow-up skills with heavy attention to detail required
• Ability to effectively work on multiple assignments in the fast-paced environment
• Be able to responsibly manage assigned work in a remote environment.
• Possess strong sales skills and customer service focus
• Must have computer proficiency with MS applications. Wynne experience a plus.

Responsibilities

• Learn all technical aspects of equipment, function and appropriate applications to effectively sell Pump and Power products/services.
• Supports National Strategic Customer accounts by serving as the Single Point of Contact for the customer and customizing turn key solutions for their unique needs.
• Supports the after-hours mission critical program, serving as the liaison for National Strategic Customers.
• Offers direct customer account support by investigating discrepancies, invoice correction, rebilling, A/R Support, PO management, create sub account, and coordinating solutions.
• Presents large project support by aiding the customer on all projects from start to finish, including equipment needs, quotes, and timelines.
• Serves The Emergency Response Team by addressing natural disaster event needs, including contract writing, freight & fuel management, post-event invoice auditing.
• Works with third-party vendors to supply outside freight, fueling services and electrical contractors.
• Initiates new accounts for various customers and sets up primary/secondary accounts to meet needs.
• Provide tailored solutions by presenting key selling points, features and benefits to customers.
• Provide expert advice on equipment selections, operation and maintenance.
• Prepare proposals and negotiate contracts for sale or rental of Pump and Power products/services.
• Close deals and upsell ancillary drivers.
• Ensure equipment is secured by checking availability and coordinating delivery/pickup with the owning Profit Center.

Skills

Customer service

Team player

Communication skills

MS Office

Tools

MS Office

Job description

Sunbelt Rentals, Inc. in Fort Mill, SC seeks a customer-focused professional to support National Strategic Customer accounts as the single point of contact, coordinating quotes, dispatch timelines, and tailored equipment solutions.

You will handle orders, invoicing, and after-hours support while upholding Sunbelt’s standards. A minimum of two years in customer service and strong communication are required; the role offers competitive benefits and growth opportunities.