Equipment Finance - Payoff Analyst

US Bank; Marshall (MN); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Paid holidays

Adoption assistance

Job summary

U.S. Bank is hiring a Payoff Analyst in Equipment Finance to support payoff quotes, dispositions, and transactions. You will work with sales, credit, and documentation teams to ensure timely processing and exceptional customer service.

The role emphasizes accurate records, issue resolution, and cross-department coordination while maintaining strong customer relationships and knowledge of Equipment Finance processes.

Qualifications

• Associate's degree or equivalent work experience.
• 3-5 years of experience in the financial services industry.
• Strong customer service and problem-resolution skills.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency with Microsoft Outlook, Teams, Word, and Excel.
• Experience working across multiple departments and stakeholder groups.
• Equipment leasing or Equipment Finance experience is preferred but not required.

Responsibilities

• Serve as a primary day-to-day contact for customers and internal business partners.
• Generate and process payoff quotes and payoff transactions.
• Manage end-of-term lease activities, including equipment dispositions.
• Respond to customer requests, inquiries, and issue resolution in a timely and professional manner.
• Collaborate with sales, credit, documentation, insurance, titling, and other internal teams to support customer needs.
• Research and resolve transaction discrepancies and operational issues.
• Identify potential customer concerns and proactively work toward resolution.
• Maintain accurate records and documentation in department systems.
• Cross-sell or refer customers to additional bank products and services when appropriate.
• Develop expertise in assigned accounts, products, and Equipment Finance processes.

Skills

Customer service

Problem resolution

Verbal communication

Written communication

Interpersonal skills

Organization

Prioritization

Multitasking

Research issues

Cross-department collaboration

Equipment finance experience

Education

Associate's degree or equivalent

Tools

Microsoft Outlook

Teams

Word

Excel

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The Payoff Analyst supports Equipment Finance customers and business partners by preparing payoff quotes, processing dispositions and payoff transactions, responding to customer inquiries, and coordinating activities with multiple internal teams. This position works closely with sales, credit, documentation, insurance, and titling teams to deliver exceptional customer service and ensure accurate and timely transaction processing.

Key Responsibilities

• Serve as a primary day-to-day contact for customers and internal business partners.
• Generate and process payoff quotes and payoff transactions.
• Manage end-of-term lease activities, including equipment dispositions.
• Respond to customer requests, inquiries, and issue resolution in a timely and professional manner.
• Collaborate with sales, credit, documentation, insurance, titling, and other internal teams to support customer needs.
• Research and resolve transaction discrepancies and operational issues.
• Identify potential customer concerns and proactively work toward resolution.
• Maintain accurate records and documentation in department systems.
• Cross-sell or refer customers to additional bank products and services when appropriate.
• Develop expertise in assigned accounts, products, and Equipment Finance processes.

Basic Qualifications

• Associate's degree or equivalent work experience
• Three to five years of experience in the financial services industry

Preferred Qualifications

• Strong customer service and problem-resolution skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational, prioritization, and multitasking abilities.
• Resourceful with the ability to research issues and identify solutions independently.
• Proficiency with Microsoft Outlook, Teams, Word, and Excel.
• Experience working across multiple departments and stakeholder groups.
• Equipment leasing or Equipment Finance experience is preferred but not required.

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week. This position is located in either Marshall, MN or West Side Flats location in St. Paul, MN.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $25.06 - 30.62

U.S. Bank will consider qualified applicants with arrest or conviction records for